Kalarie Posted May 11, 2018 Share Posted May 11, 2018 A few weeks ago my graphics card died. The local stores are completely sold out, and I had to order one, and it took just over 4 weeks to get here (too many people thinking they'll become a bitcoin millionaire). So naturally, the guild leadership auto transferred, but it went to a person who has never been an officer, and also hasn't been online in 15 days now. I made a ticket on 5/4/18 to see if BW would make an exception to the 4 week rule, and transfer the guild back to me before this random person realizes they are the new GM. They took until 5/8/18 to respond, and instead of reviewing my circumstance, just quoted the 4 week auto transfer policy to me. So I made a second ticket on 5/8/18, and on 5/10/18 the CSR sends me some generic links on how to make a guild, what a guild bank is, etc. They didn't even read the ticket, or even acknowledge there was a problem. They acted like I just asked "What is a guild?" Then they rubbed some salt in by saying "If these links don't answer your question, please make a new ticket." So I made a new ticket today. What does it take to get my issue reviewed by somebody? If I had treated a customer the way I got treated in these first two tickets, I would have been written up an docked already. There is no excuse to just make generic answers to a specific problem, and close tickets as fast as possible. Tickets should not be closed until the issue is resolved and the customer acknowledges that. So while I'm trying to find somebody to actually address my problem, my guild is at risk of being wiped and sold. Why isn't BW stepping in to stop the problem before it happens? I have 3 active subs to this game, have been here since beta, paid for everything in the guild including the bank funds, and they can't even take the 30 seconds it takes to read my post and react specifically to it? Mine should be a very simple issue to address, and it should qualify for an exception to the 4 week rule. Link to comment Share on other sites More sharing options...
Ahrngrim Posted May 11, 2018 Share Posted May 11, 2018 Sorry to say but in these case you won't get an different answer. The Guildleader transfers system is there for an reason and will stay. Link to comment Share on other sites More sharing options...
LordTurin Posted May 11, 2018 Share Posted May 11, 2018 Sorry to say but in these case you won't get an different answer. The Guildleader transfers system is there for an reason and will stay. Yup, to be clear, if a gm doesn't log in on 28 days, it goes to the highest ranked person who has logged in in 28 days. So if it went to a non-officer, that means none of the officers logged in in 28 days either. In the future (assuming you get the guild back) if you want it to be an active guild, make sure you have officers you trust and can contact out of the game (via discord, or even through swtor.com) so they can be aware of situations like this and make sure to log in before you get back. If you just want your own private guildship, kick everyone from the guild but yourself. Link to comment Share on other sites More sharing options...
JediQuaker Posted May 11, 2018 Share Posted May 11, 2018 (edited) In the future (assuming you get the guild back)'....... Also, in the future, since you now know about the GM auto-swap, be sure to log in with your GM periodically to maintain your status. You only basically need to log in, so you can log in from any computer, laptop, or tablet that has SWTOR installed. (You can, of course, just use integrated graphics if you system has it, while waiting for your graphics card to arrive.) You don't actually need to "play" SWTOR, just log in, so it doesn't matter if the computer you log in with can "handle" SWTOR or not. Edited May 15, 2018 by JediQuaker Link to comment Share on other sites More sharing options...
Kalarie Posted May 12, 2018 Author Share Posted May 12, 2018 I know what the rule is, and why it's there. I knew the rule before I lost my GC. None of that explains why the CSRs aren't reading the tickets I sent in, or why they are closing them without first getting confirmation that their work is done. It also doesn't change the fact that somewhere BW needs a review where they can make exceptions to their automatic rules. This is a case a bad misfortune, combined with terrible customer service, and where a proactive employee could rectify a problem before it becomes much worse, but I can't get a real CSR to even read what the problem is. Link to comment Share on other sites More sharing options...
JediQuaker Posted May 15, 2018 Share Posted May 15, 2018 Perhaps CSR has more and better things to do that to fix your screw up. Maybe, if you actually get a hold of the current GM and he/she refuses to give it back, then CS might get involved, but for now I can understand CS expecting you to sort it out yourself. Link to comment Share on other sites More sharing options...
Kalarie Posted May 29, 2018 Author Share Posted May 29, 2018 For all of those that gave up hope, my 4th ticket finally worked and the CSR read and responded exactly to my issue. They weren't willing to immediately transfer the GM spot, but it was only a day away from auto transferring anyway. I now have the guild back, nothing was stripped, and all is good. Crisis adverted. Link to comment Share on other sites More sharing options...
Eoinol Posted May 29, 2018 Share Posted May 29, 2018 Well done Kalarie, many people have issues and never bother to come back and say that it was sorted. Good to see someone with integrity. Link to comment Share on other sites More sharing options...
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