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Comcast + SWTOR = Lag


LJ_Gibbs

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Well I haven't been on much tonight but there was already a 20 minute long worse one than the last few days. Not too many red dots but it kept jumping over 200 and never went below about 130 ms the whole time. Which isn't terrible itself but the spiking to 600 or 2000+ is obnoxious.

 

The ascent of the ping followed by packet loss: https://i.imgur.com/QGWmjnO.png

The middle bit: https://i.imgur.com/cYZdcjc.png

In-game bad latency at the same time: https://i.imgur.com/kSsVt47.png

The descent back to normal: https://i.imgur.com/ZiAc3eB.png

 

All times are EST.

 

9:30ish CST was when I logged in, and I logged into considerable lag and it took 10 - 15 mins or so to subside. That time is consistent with what you show in your log.

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Whoops it's EST, same as my other posts just forgot to mention it this time.

 

Your pingplots are very useful and I am trying to get these sent to the net team for followup , I am also of the view what ever is occurring is at or very near the EA gateway and warrants closer inspection.

 

1) The most interesting part here to me is that Owen... who is a representative on the EA support site for this page... has made no comments one way or the other. Why not reach out to Owen if you are so much in need of an answer.

Anyone can insert pingplots directly into posts at https://answers.ea.com/t5/Technical-Issues/bd-p/star-wars-the-old-republic-en for review.

Swtor CS will also see them there too, not so much here.

Edited by OwenBrooks
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Your pingplots are very useful and I am trying to get these sent to the net team for followup , I am also of the view what ever is occurring is at or very near the EA gateway and warrants closer inspection.

 

 

Anyone can insert pingplots directly into posts at https://answers.ea.com/t5/Technical-Issues/bd-p/star-wars-the-old-republic-en for review.

Swtor CS will also see them there too, not so much here.

 

Thanks for weighing in Owen. :)

 

You are a beacon of sanity in an otherwise largely chaotic discussion.

 

One ongoing problem we have here with the link you provided ---> apparently there are few forum members that either do not care to do so, or even know about it. Heck.. it's like pulling teeth here to even get players having issues to do some objective troubleshooting and data gathering. Would it be possible for you to get the studio to allow you to make a sticky (a closed thread so it does not get spammed to death) on the general discussion forum here where you can put in a handful of useful links and references to recurring issues like this? It would give the rest of us a quick reference to point players like the OP directly to, and it may help tamp down on some of the subjective chaos that always happens with issues like lag, ping, etc.

Edited by Andryah
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Swtor made this sticky http://www.swtor.com/community/showthread.php?t=877258 pointing people to the technical issues forum

 

From there, there is a known issues sticky i can edit anytime at AHQ being at https://answers.ea.com/t5/Technical-Issues/INFO-Known-Information-and-Current-Alerts-12-Apr-18/td-p/4886775/jump-to/first-unread-message

Edited by OwenBrooks
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