TPooFlinger Posted March 9, 2017 Posted March 9, 2017 Just received a message that my ticket was resolved. The message said that they looked back in the logs and found the enhancements and mods I had and that they have emailed them to my character in game. I logged in and there they were. Except the dyes but I think it might have only been 1 or 2. I don't remember myself. I usually use custom outfits so the armor dye isn't an issue for me.
AmadanNaBrona Posted March 10, 2017 Posted March 10, 2017 After open 2 tickets regarding the issue, Customer Service directed me to this thread to post my losses. I had 8 sets of Armor on Harbinger due to transferring toons from other servers. My augments and a few of my mods/enhancements were returned either on the toon were the gear, in my legacy bank or in a game, but MANY mods and enhancements were just lost. the "resolution" of the first ticket was for me to check the original crafting toon which I did and they were not there, the "resolution" of the second ticket was to post here which I am doing. I lost... 7 Advanced Lethal Mod 7 7 Advanced Lethal Mod 11 7 Advanced Lethal Mod 15 7 Advanced Lethal Mod 21 7 Advanced Lethal Mod 29 7 Advanced Lethal Mod 36 7 Advanced Lethal Mod 51 5 Advanced Adept Enhancement 7 5 Advanced Adept Enhancement 11 5 Advanced Adept Enhancement 15 5 Advanced Adept Enhancement 21 5 Advanced Adept Enhancement 29 5 Advanced Adept Enhancement 36 5 Advanced Adept Enhancement 51 Please refer to tickets: 31199987 and 31215044 Ok 5th day, will log 3rd ticket.
AmadanNaBrona Posted March 12, 2017 Posted March 12, 2017 After open 2 tickets regarding the issue, Customer Service directed me to this thread to post my losses. I had 8 sets of Armor on Harbinger due to transferring toons from other servers. My augments and a few of my mods/enhancements were returned either on the toon were the gear, in my legacy bank or in a game, but MANY mods and enhancements were just lost. the "resolution" of the first ticket was for me to check the original crafting toon which I did and they were not there, the "resolution" of the second ticket was to post here which I am doing. I lost... 7 Advanced Lethal Mod 7 7 Advanced Lethal Mod 11 7 Advanced Lethal Mod 15 7 Advanced Lethal Mod 21 7 Advanced Lethal Mod 29 7 Advanced Lethal Mod 36 7 Advanced Lethal Mod 51 5 Advanced Adept Enhancement 7 5 Advanced Adept Enhancement 11 5 Advanced Adept Enhancement 15 5 Advanced Adept Enhancement 21 5 Advanced Adept Enhancement 29 5 Advanced Adept Enhancement 36 5 Advanced Adept Enhancement 51 Please refer to tickets: 31199987 and 31215044 3rd ticket STILL not resolved. 84 pieces were lost, 14 were returned 1 of each type lost), still missing 70 pieces (6 of each mods, 4 of each enhancement) COME ON PEOPLE!! it should not be so hard to return what you destroyed!!!
Damask_Rose Posted March 12, 2017 Posted March 12, 2017 Just received a message that my ticket was resolved. The message said that they looked back in the logs and found the enhancements and mods I had and that they have emailed them to my character in game. I logged in and there they were. Except the dyes but I think it might have only been 1 or 2. I don't remember myself. I usually use custom outfits so the armor dye isn't an issue for me. I had my mods returned but not the dye. I was beggining to doubt my memory, so thank you for mention you had the same thing happen!
Nightblazer Posted March 12, 2017 Posted March 12, 2017 3rd ticket STILL not resolved. 84 pieces were lost, 14 were returned 1 of each type lost), still missing 70 pieces (6 of each mods, 4 of each enhancement) COME ON PEOPLE!! it should not be so hard to return what you destroyed!!! I have no idea why they would tell you to post here. Usually ticket is the only way. try emailing them. It should be [email protected].
Fleurdelis Posted March 12, 2017 Posted March 12, 2017 I received NO mods or enhancements back at all.
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