Cristicrs Posted January 11, 2017 Share Posted January 11, 2017 (edited) Hello, I've made a ticket two days ago about a character restoration. I received nothing, yet I made an email towards the Staff. It's my first time doing a ticket by myself so I ask if it's supposed to take that long for this service request? Edited January 11, 2017 by Cristicrs Link to comment Share on other sites More sharing options...
dxlolman Posted January 11, 2017 Share Posted January 11, 2017 Don't think they can restore you deleted account or what ever your going though. They will respond within 3-14 days (from my count) ether with the problem solved or a message say that I could not be done. Link to comment Share on other sites More sharing options...
Cristicrs Posted January 11, 2017 Author Share Posted January 11, 2017 Well a friend of mine received a restored character giving info about the name, class and aproximate time deleted. So yeah I shall wait only then. Link to comment Share on other sites More sharing options...
dr_mike Posted January 11, 2017 Share Posted January 11, 2017 If for some reason you decide to open another ticket on the subject, you may or may not have better results if you include the term "scooby" within the text of the ticket. Do note that I am against opening multiple tickets on the same issue as that's considered abuse against the employees and you should wait to see what happens with this one. Rumor is that that term will auto short the ticket to the right person but it may no longer work. A forum search for either "character restoration" or "ticket response time" should pull up additional previous threads on this subject. Hope this helps Link to comment Share on other sites More sharing options...
Cristicrs Posted January 12, 2017 Author Share Posted January 12, 2017 I will try with the forum "thing" though. Thank you! Link to comment Share on other sites More sharing options...
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