Sansus Posted December 6, 2016 Share Posted December 6, 2016 So Im a returning player and of-course I die. Then a bug where there's no revive option. I create a ticket. No response. It's been hours. I can't do anything. Character stuck doesn't work. And I literally just paid for 2 months to top it all off. So I'm basically out $30 now. Why is customer support complete crap? Link to comment Share on other sites More sharing options...
hardcorekiller Posted December 6, 2016 Share Posted December 6, 2016 I just came back and after 2 days no replies to tickets. Link to comment Share on other sites More sharing options...
Eshvara Posted December 6, 2016 Share Posted December 6, 2016 (edited) I just came back and after 2 days no replies to tickets. Well it was the weekend? I assume they don't work much, if at all. Edited December 6, 2016 by Eshvara Link to comment Share on other sites More sharing options...
Silko Posted December 6, 2016 Share Posted December 6, 2016 Well it was the weekend? I assume they don't work much, if at all. The weekend is when they should have the most customer support staff as that is when server population is the highest. Link to comment Share on other sites More sharing options...
Eshvara Posted December 6, 2016 Share Posted December 6, 2016 (edited) The weekend is when they should have the most customer support staff as that is when server population is the highest. Yes, but they are people too, and most people don't work weekends or work very little. Being a cm or working at support doesn't change that. In pretty much every online games I've played support wasn't all that active during the weekends. Edited December 6, 2016 by Eshvara Link to comment Share on other sites More sharing options...
Sansus Posted December 6, 2016 Author Share Posted December 6, 2016 Its absolutely rediclous. I'm pretty sure they abandoned this game. Making a phone call is completely useless. It honestly blows my mind that character stuck doesn't revive you. WoW had that crap down years ago. What the hell EA Link to comment Share on other sites More sharing options...
Trynitris Posted December 6, 2016 Share Posted December 6, 2016 Or perhaps not being ignored. There have been multiple issues recently with tickets disappearing, and there's some thought (although no official word yet) that there's a problem with the ticket system. There's a topic at Answers HQ that gives a possible workaround to getting issues resolved. Read through that topic's posts and you'll get to one that suggests emailing to support, and what information to include. That seems to be helping some people. http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Guild-issues-and-my-tickets-disappearing/td-p/5738755 Link to comment Share on other sites More sharing options...
Sansus Posted December 6, 2016 Author Share Posted December 6, 2016 Or perhaps not being ignored. There have been multiple issues recently with tickets disappearing, and there's some thought (although no official word yet) that there's a problem with the ticket system. There's a topic at Answers HQ that gives a possible workaround to getting issues resolved. Read through that topic's posts and you'll get to one that suggests emailing to support, and what information to include. That seems to be helping some people. http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Guild-issues-and-my-tickets-disappearing/td-p/5738755 Way ahead of you, I emailed them, did Answers, Tweeted at them, messaged them on facebook. NOTHING. I'm almost certain they abandon this game. Link to comment Share on other sites More sharing options...
xordevoreaux Posted December 6, 2016 Share Posted December 6, 2016 So Im a returning player and of-course I die. Then a bug where there's no revive option. I create a ticket. No response. It's been hours. I can't do anything. Character stuck doesn't work. And I literally just paid for 2 months to top it all off. So I'm basically out $30 now. Why is customer support complete crap? I've never had a problem with ticket responses. Link to comment Share on other sites More sharing options...
Sansus Posted December 6, 2016 Author Share Posted December 6, 2016 I've never had a problem with ticket responses. Going on 7 hours now... Characters still dead. Link to comment Share on other sites More sharing options...
Sansus Posted December 6, 2016 Author Share Posted December 6, 2016 https://drive.google.com/open?id=1WAx69hjosYItV_Jge2Xywye5kiuN2rEwRA Link above is what I see when i log in. Link to comment Share on other sites More sharing options...
cardmonkey Posted December 6, 2016 Share Posted December 6, 2016 Wow CS makes dating site scammers look more caring about you least they try to know you Link to comment Share on other sites More sharing options...
LastBrood Posted December 6, 2016 Share Posted December 6, 2016 My experience with CS have been great so far, I used it 3 times and all 3 times were resolved, 2 of them were pretty good. Link to comment Share on other sites More sharing options...
Sansus Posted December 6, 2016 Author Share Posted December 6, 2016 Sigh, I guess if all else fails, and its not resolved by tomorrow, i guess i'll call corporate HQ. I emailed SWTOR Support AND EA Support Tweeted at them Facebook messaged both SWTOR and EA Customer Support Posted on Answers HQ Have gotten ZERO response. Jesus Christ. They took my money and ran with it. -.- Link to comment Share on other sites More sharing options...
LastBrood Posted December 6, 2016 Share Posted December 6, 2016 Did you try asking someone to revive you? That might help, I know its not an CS solution but it might still help. The place looks like Rishi. If you are on the Progenitor, I'll help if there is no one on Rishi. Link to comment Share on other sites More sharing options...
Sansus Posted December 6, 2016 Author Share Posted December 6, 2016 yeah, i had a random guy try reviving me, didn't work... Link to comment Share on other sites More sharing options...
Sansus Posted December 6, 2016 Author Share Posted December 6, 2016 Update. I'm still dead. No response from EA. What the hell.. Link to comment Share on other sites More sharing options...
xordevoreaux Posted December 6, 2016 Share Posted December 6, 2016 Update. I'm still dead. No response from EA. What the hell.. Did you try using /bug ? Can you not get someone where you are to rezz you? Link to comment Share on other sites More sharing options...
SerraShar Posted December 6, 2016 Share Posted December 6, 2016 yeah , ask someone to ressurect you . As well if you can ask a Sorc to use their abilitie to ressurect you if possible . It maybe able to shake watever bug that is keeping you in this state . Link to comment Share on other sites More sharing options...
Menetes Posted December 6, 2016 Share Posted December 6, 2016 So Im a returning player and of-course I die. Then a bug where there's no revive option. I create a ticket. No response. It's been hours. I can't do anything. Character stuck doesn't work. And I literally just paid for 2 months to top it all off. So I'm basically out $30 now. Why is customer support complete crap? Bug reports dont get replies dude. You can wait forever, theyll never get back to you its not how the system works. Link to comment Share on other sites More sharing options...
Keta Posted December 6, 2016 Share Posted December 6, 2016 Bug reports dont get replies dude. You can wait forever, theyll never get back to you its not how the system works. This. You need to file a customer service ticket on any topic other than BUG. let them know exactly what the problem is. Also try running a repair on your swtor files and see if that helps. Link to comment Share on other sites More sharing options...
VirtualMorrigan Posted December 6, 2016 Share Posted December 6, 2016 Yes, but they are people too, and most people don't work weekends or work very little. Being a cm or working at support doesn't change that. In pretty much every online games I've played support wasn't all that active during the weekends. Your ignorance of real life is showing quite badly here. Rest assured, in most industries people DO work on weekends, there are techs on on-call duty and so on. And yes, they are people too. I'm one of them. Link to comment Share on other sites More sharing options...
tummiswtor Posted December 6, 2016 Share Posted December 6, 2016 Yesterday I've noticed my ticket was deleted. Not even standard protocol droid msg. Just deleted. Link to comment Share on other sites More sharing options...
dr_mike Posted December 6, 2016 Share Posted December 6, 2016 Yesterday I've noticed my ticket was deleted. Not even standard protocol droid msg. Just deleted. You're not the only one to notice that. Lots of folks are reporting it happening to them. What's weird is I opened 2 tickets on character name issues and both of them were responded to fairly quickly. Don't know if either one of them were dealt with but they got responded to. A friendly reminder that staff members are people to. Considering how folks post around here, they may be just deleting the ones with too many obscene remarks in them. Link to comment Share on other sites More sharing options...
anesvik Posted December 6, 2016 Share Posted December 6, 2016 SWTOR is a business...more or less. And with businesses open 24/7, there should be 24/7 CS. No, I am not saying one guys stays up all weekend. But maybe (like most of us) a weekend crew that takes shifts...whatever, point is, I think the CS can be much much better with minimal effort. Link to comment Share on other sites More sharing options...
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