Divona Posted February 25, 2016 Share Posted February 25, 2016 Funny thing is that i got e-mail from BW. Seeing subject i was worried this is not what i was hoping for and i was right. Sadly it was monthly sub complimentary reward as usual but not the newsletter with code. Link to comment Share on other sites More sharing options...
Legolose Posted February 25, 2016 Share Posted February 25, 2016 (edited) Well lets see 6 days since this crap has started they made one announcement with no reply if they found anything yeah this is bs HEY BW How about you just send the rest of the e-mails out instead of trying to get people to forget about them, So your response to you guys messing up is to remain silent and hope this crap will go away:confused::mad: Well guess what we are STILL HERE AND WAITING!!!!! Wow just wow:confused: Edited February 25, 2016 by Legolose Link to comment Share on other sites More sharing options...
Gotrhek Posted February 25, 2016 Share Posted February 25, 2016 still no code. Progenitor/ Spam Folder check'd Link to comment Share on other sites More sharing options...
darkelven Posted February 25, 2016 Share Posted February 25, 2016 Well lets see 6 days since this crap has started they made one announcement with no reply if they found anything yeah this is bs HEY BW How about you just send the rest of the e-mails out instead of trying to get people to forget about them, So your response to you guys messing up is to remain silent and hope this crap will go away:confused::mad: Well guess what we are STILL HERE AND WAITING!!!!! Wow just wow:confused: Still no email or sorry from BW,EA or eric or another else.. Link to comment Share on other sites More sharing options...
Reandil Posted February 25, 2016 Share Posted February 25, 2016 Still no code: The Red Eclipse Link to comment Share on other sites More sharing options...
Grimshag Posted February 25, 2016 Share Posted February 25, 2016 (edited) Still no code in my email and I have checked my spam folder and no code there. I even went so far as to call customer service and they told me to post here. I got an email on the 13th saying that my information was updated and here I am 12 days later and still no code. Edited February 25, 2016 by Grimshag Link to comment Share on other sites More sharing options...
Legolose Posted February 25, 2016 Share Posted February 25, 2016 Still no code in my email and I have checked my spam folder and no code there. I even went so far as to call customer service and they told me to post here. I got an email on the 13th saying that my information was updated and here I am 12 days later and still no code.Well to be technical they started sending them out only 6 days ago not 12 but like all of use they don't give a crap or we would have gotten them... Link to comment Share on other sites More sharing options...
AndersStarsceam Posted February 25, 2016 Share Posted February 25, 2016 Hello Developers, I have been opted into e-mail for the past many years. I have not yet received my code for the 1050 cartel coins. I called customer service and they told me to post here. So if you could please send me a code I would be very happy! Please and thanks you! Link to comment Share on other sites More sharing options...
Arkillon Posted February 25, 2016 Share Posted February 25, 2016 Uh been subbed since launch and NEVER got a free 1k coins? I checked my mail since jan 1 2016, no mails with those subject lines Musco said. Nor in spam, junk, thrash, archive. Link to comment Share on other sites More sharing options...
shizzuh Posted February 25, 2016 Share Posted February 25, 2016 Still have not received an email. Link to comment Share on other sites More sharing options...
pooks Posted February 25, 2016 Share Posted February 25, 2016 Still no email with code. I use aol...could that be the issue? Link to comment Share on other sites More sharing options...
magnaroman Posted February 25, 2016 Share Posted February 25, 2016 I have been opted in for a very long time (2012). I have yet to get my cartel coin email either. When I called support, they told me they were being sent out in batches. I am a patient man, but I am having trouble when I hear so many others are having the same trouble as I am. This is also my first post to these boards. Link to comment Share on other sites More sharing options...
RoxZero Posted February 25, 2016 Share Posted February 25, 2016 Haven't received mine either. Link to comment Share on other sites More sharing options...
Noggss Posted February 25, 2016 Share Posted February 25, 2016 Mine just came in 25-FEB-2016 16:01 CST Link to comment Share on other sites More sharing options...
Casper_Orilium Posted February 25, 2016 Share Posted February 25, 2016 No cartel coins for me either... Link to comment Share on other sites More sharing options...
higginsjf Posted February 25, 2016 Share Posted February 25, 2016 It comes as the same thing as the monthly post about the chapter and what pack and stuff I all most delete mine but the fact my inbox hit a slow down cause of my daily anti spy bot scan and saw at the bottom box was the two codes and top was the coin code and the other the link for a fiend who never had account or started chapter 1 code. Chapter 10 and Firebrand are here was the header of my email i got Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted February 25, 2016 Dev Post Share Posted February 25, 2016 Hey folks, Over the past few days we’ve reviewed player accounts who indicated they had not received their Cartel Coin/Chapter I subscriber email. We discovered a few reasons why this may have occurred: Some accounts opted-in after the February 14, 2016 deadline.The email was received, but it may have gotten deleted, lost in a secondary folder, missed, or landed in a spam folder.Sometime in the past you marked one of our SWTOR emails as spam or possibly reported it as spam, and your email client/provider “black listed” our emails. That means we may actually be sending you emails, but they are being blocked. We suggest you check with your email provider/client and verify that is not the case.There was a small number of players who were missed in the original set of emails and we’re sending them the same promotional email. If you were one of these players and don’t receive your email by tomorrow, you may also want to review the above bullets. With all of that being said, we are going to be sending another batch of emails. This new batch of emails will include the following accounts: All accounts who were sent the email previously, but did not open the email.Any account that opted in by Monday, February 22, 2016 (to essentially catch anyone who wanted to participate) The email subject line is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!" and was sent from the swtor@email.swtor.com email address. Our plan is to send out email over the next two days, so look for it in your mailbox. -eric Link to comment Share on other sites More sharing options...
GelstonJ Posted February 25, 2016 Share Posted February 25, 2016 Hey folks, Over the past few days we’ve reviewed player accounts who indicated they had not received their Cartel Coin/Chapter I subscriber email. We discovered a few reasons why this may have occurred: Some accounts opted-in after the February 14, 2016 deadline.The email was received, but it may have gotten deleted, lost in a secondary folder, missed, or landed in a spam folder.Sometime in the past you marked one of our SWTOR emails as spam or possibly reported it as spam, and your email client/provider “black listed” our emails. That means we may actually be sending you emails, but they are being blocked. We suggest you check with your email provider/client and verify that is not the case.There was a small number of players who were missed in the original set of emails and we’re sending them the same promotional email. If you were one of these players and don’t receive your email by tomorrow, you may also want to review the above bullets. With all of that being said, we are going to be sending another batch of emails. This new batch of emails will include the following accounts: All accounts who were sent the email previously, but did not open the email.Any account that opted in by Monday, February 22, 2016 (to essentially catch anyone who wanted to participate) The email subject line is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!" and was sent from the swtor@email.swtor.com email address. Our plan is to send out email over the next two days, so look for it in your mailbox. -eric Awesome, thanks! Link to comment Share on other sites More sharing options...
Sylvidre Posted February 25, 2016 Share Posted February 25, 2016 Hey folks, Over the past few days we’ve reviewed player accounts who indicated they had not received their Cartel Coin/Chapter I subscriber email. We discovered a few reasons why this may have occurred: Some accounts opted-in after the February 14, 2016 deadline.The email was received, but it may have gotten deleted, lost in a secondary folder, missed, or landed in a spam folder.Sometime in the past you marked one of our SWTOR emails as spam or possibly reported it as spam, and your email client/provider “black listed” our emails. That means we may actually be sending you emails, but they are being blocked. We suggest you check with your email provider/client and verify that is not the case.There was a small number of players who were missed in the original set of emails and we’re sending them the same promotional email. If you were one of these players and don’t receive your email by tomorrow, you may also want to review the above bullets. With all of that being said, we are going to be sending another batch of emails. This new batch of emails will include the following accounts: All accounts who were sent the email previously, but did not open the email.Any account that opted in by Monday, February 22, 2016 (to essentially catch anyone who wanted to participate) The email subject line is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!" and was sent from the swtor@email.swtor.com email address. Our plan is to send out email over the next two days, so look for it in your mailbox. -eric Hi Eric, Thanks for the update I hope my friend and I were part of the "missed ones" as - we have no mail adress blacklisted on our mail accounts - The 1rst e-mail never arrived, we checked all our folders (promotion inclued) and haven't deleted it (we don't empty our trash often) Link to comment Share on other sites More sharing options...
richiesilva Posted February 25, 2016 Share Posted February 25, 2016 Terrific! Thanks Eric! I'm a happy man. Link to comment Share on other sites More sharing options...
skinsrich Posted February 25, 2016 Share Posted February 25, 2016 Thank you Eric for looking into this and letting us know some info. Link to comment Share on other sites More sharing options...
eriksarcasm Posted February 25, 2016 Share Posted February 25, 2016 Hey folks, Over the past few days we’ve reviewed player accounts who indicated they had not received their Cartel Coin/Chapter I subscriber email. We discovered a few reasons why this may have occurred: Some accounts opted-in after the February 14, 2016 deadline.The email was received, but it may have gotten deleted, lost in a secondary folder, missed, or landed in a spam folder.Sometime in the past you marked one of our SWTOR emails as spam or possibly reported it as spam, and your email client/provider “black listed” our emails. That means we may actually be sending you emails, but they are being blocked. We suggest you check with your email provider/client and verify that is not the case.There was a small number of players who were missed in the original set of emails and we’re sending them the same promotional email. If you were one of these players and don’t receive your email by tomorrow, you may also want to review the above bullets. With all of that being said, we are going to be sending another batch of emails. This new batch of emails will include the following accounts: All accounts who were sent the email previously, but did not open the email.Any account that opted in by Monday, February 22, 2016 (to essentially catch anyone who wanted to participate) The email subject line is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!" and was sent from the swtor@email.swtor.com email address. Our plan is to send out email over the next two days, so look for it in your mailbox. -eric That's big of you guys, and most appreciated. I have a feeling my mail provider is blocking your emals on its own, but since the website won't let me change it to Gmail, I fear I might get boned again. Link to comment Share on other sites More sharing options...
Loubby Posted February 25, 2016 Share Posted February 25, 2016 That's big of you guys, and most appreciated. I have a feeling my mail provider is blocking your emals on its own, but since the website won't let me change it to Gmail, I fear I might get boned again. Sorry man, but I've been using Gmail for over a decade and while it never blocked SWTOR messages before, this one simply didn't go through, for some odd reason. So no, I don't think the fault is on the email provider. Link to comment Share on other sites More sharing options...
Mutiny Posted February 25, 2016 Author Share Posted February 25, 2016 Thanks a lot! I know this turned into a huge hassle. Really appreciate you taking the time to fix this. Link to comment Share on other sites More sharing options...
GetPloughed Posted February 25, 2016 Share Posted February 25, 2016 I can confirm the new batch of e-mails have been sent out. I got a second e-mail from them, but same code as before. Link to comment Share on other sites More sharing options...
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