BFBHitmarkers Posted November 11, 2015 Posted November 11, 2015 (edited) Do they even work still? I submitted a ticket for item/loot issue on 2 Nov...9 days ago...I have updated it 3 times asking for help. I have received nothing, no contact what so ever. Is anyone else experiencing this? Has anyone had a ticket responded to since 4.0? Edited November 11, 2015 by BFBHitmarkers avoiding grammar nazis
JWagner Posted November 11, 2015 Posted November 11, 2015 Do they even work still? I submitted a ticket for item/loot issue on 2 Nov...9 days ago...I have updated it 3 times asking for help. I have received nothing, no contact what so ever. Is anyone else experiencing this? Has anyone had a ticket responded too since 4.0? What kind of ticket/help were you after? With the sheer number of tickets they are receiving, they are probably prioritizing certain tickets over others, based on key words, category or urgency.
Journ Posted November 11, 2015 Posted November 11, 2015 I have waited a week I am never subbing again Ill take my free spot
Bluttoh Posted November 11, 2015 Posted November 11, 2015 (edited) Do they even work still? I submitted a ticket for item/loot issue on 2 Nov...9 days ago...I have updated it 3 times asking for help. I have received nothing, no contact what so ever. Is anyone else experiencing this? Has anyone had a ticket responded to since 4.0? Im sorry, EA would love to read about your problem but they have moved the customer service forum to read only as they dont care to read about YOUR problem. The CS feature in game is just there to make you feel better. Remember EA is a special snowflake company that does not have to uphold any part of an agreement between user and use-eee. Had you put many curse words in your title then JanEA and JohnEA would have replied with pages of banal garbage and at least you would be on top of the general forum. I hope this has helped. I am not in any way associated with CS of EA as I have actually answered you. Have a nice day. Edited November 11, 2015 by Bluttoh misspelling
Legolose Posted November 11, 2015 Posted November 11, 2015 Do they even work still? I submitted a ticket for item/loot issue on 2 Nov...9 days ago...I have updated it 3 times asking for help. I have received nothing, no contact what so ever. Is anyone else experiencing this? Has anyone had a ticket responded to since 4.0?I summited 2 tickets about 4 or 5 days after the release of 4.0 for gear for the Agent & Smuggler and received a response 2 days later on both tickets that stated that it will be addressed in the next couple of patches so I got back a quick response I don't know about anyone else...
Bluttoh Posted November 11, 2015 Posted November 11, 2015 I summited 2 tickets about 4 or 5 days after the release of 4.0 for gear for the Agent & Smuggler and received a response 2 days later on both tickets that stated that it will be addressed in the next couple of patches so I got back a quick response I don't know about anyone else... Are you a special JanEA or JohnEA? They get to those fast, lol.
pooks Posted November 11, 2015 Posted November 11, 2015 Sending in tickets seems like they are just closed automatically. I have bug reports that I filed years ago and have found myself re-submitting the same report as I was recently leveling some characters. Bug reports go into a virtual black hole where nothing will ever be done unless 100+ people all send in the same report - methinks.
Belidos_Goveko Posted November 11, 2015 Posted November 11, 2015 Are they actually closed closed, or is it like most mmo support tickets where they send you an automated response containing some generic tips, then close the ticket and if it doesn't help you have to respond for it to be reopened and passed on to an actually CS person? Not sure how it works here but in most other mmo's that's how it works, it tends to confuse those who don't know into thinking they're not getting a response.
jrwellworth Posted November 11, 2015 Posted November 11, 2015 Let me tell you the trick. I sent in a ticket yesterday morning and got an email from them just hours later with great help that solved my problem. First off, always click the general/other subject, I guess those are looked at by real people. Next, always be cordial, or cool with them. I always start out my tickets with something like " Hey CS, how are you guys today? I know you guys are probably slammed with work and I hate to take up your time, but I got something I need you guys to take a look at." Then list your problem clearly, and finish up with something like "Just wanna thank you guys for your time, any help you can give would be really appreciated, keep up the good work." Maybe throw in a quasi-personal question, I asked how they were liking the new story line for kotfe. Bada bing bada boom, I always get a good response. Now the recurring theme is I was treating them like human beings who are just doing a job and I tried to make them feel appreciated. Now, I'm not suggesting you didn't do this, I just thought I would give another avenue of approach since it always works for me. I truly believe the tickets that are demanding and rude are 'accidentally' deleted or 'lost'. Just something to think about.
Bluttoh Posted November 11, 2015 Posted November 11, 2015 Let me tell you the trick. I sent in a ticket yesterday morning and got an email from them just hours later with great help that solved my problem. First off, always click the general/other subject, I guess those are looked at by real people. Next, always be cordial, or cool with them. I always start out my tickets with something like " Hey CS, how are you guys today? I know you guys are probably slammed with work and I hate to take up your time, but I got something I need you guys to take a look at." Then list your problem clearly, and finish up with something like "Just wanna thank you guys for your time, any help you can give would be really appreciated, keep up the good work." Maybe throw in a quasi-personal question, I asked how they were liking the new story line for kotfe. Bada bing bada boom, I always get a good response. Now the recurring theme is I was treating them like human beings who are just doing a job and I tried to make them feel appreciated. Now, I'm not suggesting you didn't do this, I just thought I would give another avenue of approach since it always works for me. I truly believe the tickets that are demanding and rude are 'accidentally' deleted or 'lost'. Just something to think about. I think that is a great idea, and here is another thought. We are PAYING to play and expect customer service, they are being PAYED to provide this service. When will be treated like HUMAN BEINGS??????? I think we subs should form a union and when CS refuses to respond the whole community should just blitz the board with the same question until they respond.
Jerqa Posted November 11, 2015 Posted November 11, 2015 They are probably swamped still from the release of 4.0 and the hundreds, if not thousands, of tickets created regarding the bugged 60 tokens. It could be worse. Over in EverQuest II they fired the entire CS team earlier this year and you now have to pay to get customer service over there. Even if you are a subscriber. They are also making you pay to get characters and items restored, among other things and it's now an automated system on top of that.
MasterSpatula Posted November 11, 2015 Posted November 11, 2015 Depends. Do you consider a form letter that tells you to try all the things you specifically said you already tried in your ticket a "response?" If so, then yes, they are "responding" after about a week.
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