Rerednaw Posted November 7, 2015 Posted November 7, 2015 (edited) Me: Call 800 or 888 number? SWTOR:No. If you want to give us money, make an international long distance call and pay for it. Me: Um, no....Okay...login to SWTOR.com with EA account. Me: Click on support. SWTOR: ...please login to EA or Pogo. Me: Huh? I am logged in. SWTOR: ...please login to EA or Pogo. Me: Huh? I am logged in.Well login again to EA SWTOR: You do not exist. Unable to find account name. Me: Um, my active profiles and subscriptions on SWTOR.com, Dragonage, and Mass Effect says different. SWTOR: You do not exist. Unable to find account name. Me: Uh...whatever. Maybe if I can find the payments page...*waste time navigating the site* Me: Aha..found payments. Now how to change...click on payment method. SWTOR: No. Me: Now how to change...click on subscription types...no it's already selected. Maybe edit existing payment? SWTOR: No, your subscription will be canceled. Me: No I don't want to cancel, I want to change my payment method. SWTOR: You now have no payment method for your subscription. Please add one. Me: Okay I still have 2 credit cards, paypal...all I did was add a new payment method...but there isn't a button or link to select one. SWTOR: You now have no payment method for your subscription. Please add one. Me: Maybe I'll post in customer support. SWTOR: customer support forums are read only, please go to Pogo. Me: ... SWTOR: You currently have a 6 month recurring subscription and 2 payment methods. And your subscription is canceled with no payment method. You cannot select a payment method. Me: Could you say that in plain English? Or is that some sort of Imperial battle code? Okay I'm at wit's end...how the heck do you change payment methods? There's a screen that lists your subs and payment types...but not a single screen where you select one. You can click all day on the card/paypal logos but nothing happens. Or does SWTOR randomly select one of them? Right now it shows: "recurring 6 month, 2 payment methods but NONE selected." There's no button, no link, nada. I'm sure it's staring right at me but for the life of me I cannot figure it out. P.S. I'd consider using the customer phone number...but last time it took over 2 hours and that's a f*ckton of international charges, AND they couldn't answer the question. Not doing that again. Of course EA does not have an e-mail system because if it did I'd be able to login with the same account info I'm using to access My EA account here no? So I'm submitting my request for assistance to the community. Thanks folks! Edited November 7, 2015 by Rerednaw
Daewan Posted November 7, 2015 Posted November 7, 2015 http://www.swtor.com/support/helpcenter/5200#contact-form http://www.swtor.com/support/helpcenter/4169 http://www.swtor.com/support/helpcenter/4197 This page: https://myaccount.ea.com/cp-ui/paymentandshipping/index should have the exact same information as your SWTOR account. If it does not, your EA and SWTOR accounts are not linked correctly. Does your SWTOR password have any special characters in it? I remember that used to cause issues when trying to log in to the EA account. but really the simplest solution for you would be: http://www.amazon.com/Star-Wars-Republic-Prepaid-Subscription/dp/B00HWYDM3O/ depending on your local link, of course, but it's a code that you can enter immediately. works great. In any case, if you don't set an active payment method, your subscription will stop after it runs out.
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