LadySnowene Posted November 6, 2015 Posted November 6, 2015 Title says most of it. I go to the subscription section, put in my card info, and then try to proceed... It tells me they can't charge my card. I'm not sure why it won't let me use it, its my debit card, and is a mastercard which is accepted in their drop-down box. I also have 4 days of free subscription remaining if that has anything to do with it... Help? o.o
Spyderwoman Posted November 6, 2015 Posted November 6, 2015 Title says most of it. I go to the subscription section, put in my card info, and then try to proceed... It tells me they can't charge my card. I'm not sure why it won't let me use it, its my debit card, and is a mastercard which is accepted in their drop-down box. I also have 4 days of free subscription remaining if that has anything to do with it... Help? o.o The four days remaining shouldn't have anything to do with it. IS the name on card same as name on acct?
GythralSWTOR Posted November 6, 2015 Posted November 6, 2015 (edited) Not heard of this with debit cards, but with pre-paids I know it happens as they cannot get an authority to setup recurring payments. Have you checked the details - even a space or a . could foul things up Have you tried using the same card but via paypal Edited November 6, 2015 by GythralSWTOR
LadySnowene Posted November 6, 2015 Author Posted November 6, 2015 Yes, the name is the same. I haven't tried the paypal route, mainly because I didn't want to have to create an account just to pay for my sub. I've re-entered the information three times and it still isn't taking it.
Spyderwoman Posted November 6, 2015 Posted November 6, 2015 Yes, the name is the same. I haven't tried the paypal route, mainly because I didn't want to have to create an account just to pay for my sub. I've re-entered the information three times and it still isn't taking it. Give them a call and have them help you put it on. They will be happy to help save you fighting with system.
Icestar Posted November 6, 2015 Posted November 6, 2015 Title says most of it. I go to the subscription section, put in my card info, and then try to proceed... It tells me they can't charge my card. I'm not sure why it won't let me use it, its my debit card, and is a mastercard which is accepted in their drop-down box. I also have 4 days of free subscription remaining if that has anything to do with it... Help? o.o If you have any payment methods stored try to remove them before you enter a new way to pay. If the error still occurs then give them a call. There can be a number of reasons why credit cards gets a error message.
Recommended Posts