Nofearo Posted November 6, 2015 Posted November 6, 2015 Basically what the title says, i have 89 days left on my subscription but when i launch the game it says im a preferred member and not a subscriber so i need this fixed asap because im paying for something that i cant use right now, any advice? and contacting them in game takes like a week for them to reply so id rather not wait that long to play the game
Kelthud Posted November 6, 2015 Posted November 6, 2015 You should make an in-game ticket anyways while you wait for an answer. Sometimes they are pretty quick about it!
Spyderwoman Posted November 6, 2015 Posted November 6, 2015 Basically what the title says, i have 89 days left on my subscription but when i launch the game it says im a preferred member and not a subscriber so i need this fixed asap because im paying for something that i cant use right now, any advice? and contacting them in game takes like a week for them to reply so id rather not wait that long to play the game Call their support line they will fix you up
makkunkun Posted November 6, 2015 Posted November 6, 2015 Call their support line they will fix you up Hi, There can be a delay sometimes when renewing or starting a subscription. All I can suggest is patience to see if the situation remedies itself within 24 hours. Spyderwoman has given good advice. Here are the numbers. The phone support might be a bit a of a wait though. They should be able to fix the issue directly. Hope you get this fixed as soon as possible. Have a nice day.
Nofearo Posted November 6, 2015 Author Posted November 6, 2015 ok thanks for your fast replys, ill wait a day and see what happens, if nothing ill make a ticket
Icestar Posted November 6, 2015 Posted November 6, 2015 (edited) ok thanks for your fast replys, ill wait a day and see what happens, if nothing ill make a ticket It is better to call them, they handle the account issues by phone. Chances are that you will get a reply if you do a ticket to call them, so if you do not want to spend extra days a phone call is a good idea. Edited November 6, 2015 by Icestar
Nofearo Posted November 8, 2015 Author Posted November 8, 2015 so left it a few days and its still not working, i actuly tried to make a ticket in game but because its saying im not a subscriber i cant... so no choice but to phone and pay more money on a phone bill because there game has screwed up... not happy
Spyderwoman Posted November 8, 2015 Posted November 8, 2015 so left it a few days and its still not working, i actuly tried to make a ticket in game but because its saying im not a subscriber i cant... so no choice but to phone and pay more money on a phone bill because there game has screwed up... not happy Check to see if they have a toll free number, I know in Canada they don't but might for USA?
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