casseya Posted November 5, 2015 Posted November 5, 2015 (edited) Yep, you read it right. I gave him 7 days, and he paid for a month, but his account became preferred after the initial 7 days expired. Account management still says he has 29 days remaining. He cannot write a ticket... What is he supposed to do now? Can anyone help him? Edited November 5, 2015 by casseya
SerraShar Posted November 5, 2015 Posted November 5, 2015 Best bet is to call them directly , I had to do it once...and they solved my issue in 2 days (sending me an email that it was solved) . ------------- If you need assistance with your account, encounter a problem while making a payment, or are unable to log in to the game the best course of action is to contact our Customer Service team over the phone. You can contact our team for the price of a local call by calling the numbers listed below: USA: 1-(855)-345-2186 UK: (0203) 0141 826 Germany: (0221) 8282 9212 (Phone support available from 09.00 CET - 21.00 CET) France: +33 (0) 4 81 68 10 51 (Phone support available from 09.00 CET - 21.00 CET) Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider. If you're calling from a country that is not listed above, please see this FAQ: http://www.swtor.com/support/helpcenter/5200 for more information about contacting our Customer Service team. Electronic Arts Technical Support 209 Redwood Shores Pkwy Redwood City, CA 94065
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