Psychokam Posted November 4, 2015 Posted November 4, 2015 As the title says, I have created in-game ticket to retrieve multiple deleted characters, I have provided information and nobody even bothered to look at it. Calling BW support via phone is not helping as they do not resolve in-game issues. I am a subscriber and buying your s... at Cartel Market, that means I am throwing money at you, yet it seems you do not want my money. BW the unsub button starts to look appealing to me given the way you treat paying customers. There is an idea BW, this game is out for 5 years, how about you do ovious stuff like Character recovery an automated process so I do not have to wait for your GMs to pull their fingers out and clicky click restore the Characters. I will give my money to Charity if you do not bother to respond soon...
azudelphi Posted November 4, 2015 Posted November 4, 2015 (edited) Gotta ask... why did you delete a character? Why did you delete 5? Edited November 4, 2015 by azudelphi
Anaesha Posted November 4, 2015 Posted November 4, 2015 As the title says, I have created in-game ticket to retrieve multiple deleted characters, I have provided information and nobody even bothered to look at it. Calling BW support via phone is not helping as they do not resolve in-game issues. I am a subscriber and buying your s... at Cartel Market, that means I am throwing money at you, yet it seems you do not want my money. BW the unsub button starts to look appealing to me given the way you treat paying customers. There is an idea BW, this game is out for 5 years, how about you do ovious stuff like Character recovery an automated process so I do not have to wait for your GMs to pull their fingers out and clicky click restore the Characters. I will give my money to Charity if you do not bother to respond soon... OK let me get this straight YOU deleted 5 characters now all of a sudden you want them BACK and your blaming BW because they haven't gotten back to you in 5 days?
Heromofo Posted November 4, 2015 Posted November 4, 2015 OK let me get this straight YOU deleted 5 characters now all of a sudden you want them BACK and your blaming BW because they haven't gotten back to you in 5 days? This and in all the days have you tried calling them at all?. 2 minutes on the phone boom problem solved
TheWookiee Posted November 4, 2015 Posted November 4, 2015 5 days is nothing. I've had a ticket out since October 23rd and haven't heard anything back even after two updates.
TheSeventhJedi Posted November 4, 2015 Posted November 4, 2015 As the title says, I have created in-game ticket to retrieve multiple deleted characters, I have provided information and nobody even bothered to look at it. Calling BW support via phone is not helping as they do not resolve in-game issues. I am a subscriber and buying your s... at Cartel Market, that means I am throwing money at you, yet it seems you do not want my money. BW the unsub button starts to look appealing to me given the way you treat paying customers. There is an idea BW, this game is out for 5 years, how about you do ovious stuff like Character recovery an automated process so I do not have to wait for your GMs to pull their fingers out and clicky click restore the Characters. I will give my money to Charity if you do not bother to respond soon... Well, depending on the charity, I may start to root for BW to never respond.
Psychokam Posted November 4, 2015 Author Posted November 4, 2015 Well, depending on the charity, I may start to root for BW to never respond. I am glad somebody caught the humour
Psychokam Posted November 4, 2015 Author Posted November 4, 2015 This and in all the days have you tried calling them at all?. 2 minutes on the phone boom problem solved I have called them, I believe this was mentioned, and they have advised they cannot do anything for me..so unless you know a different number to call them on then please do share...
Psychokam Posted November 4, 2015 Author Posted November 4, 2015 OK let me get this straight YOU deleted 5 characters now all of a sudden you want them BACK and your blaming BW because they haven't gotten back to you in 5 days? Well for a 5 year old game not having processes like this streamlined and automated is "idiocy" to put it mildly. Does not matter if I delete 1 or 10 of the characters the fact that requests are rotting in their queue for 5 days (or longer as per above post) is a disgrace. I have not intended to remove those characters, due to many alts I wanted to cut down on the amount of alts I had on some servers and unfortunately I removed the ones on a wrong server, my mistake yes, nobody expects them to restore it straight away but waiting for first response this long and no other viable means of getting help for IN-GAME issues only alienates customers.
Anaesha Posted November 4, 2015 Posted November 4, 2015 Well for a 5 year old game not having processes like this streamlined and automated is "idiocy" to put it mildly. Does not matter if I delete 1 or 10 of the characters the fact that requests are rotting in their queue for 5 days (or longer as per above post) is a disgrace. I have not intended to remove those characters, due to many alts I wanted to cut down on the amount of alts I had on some servers and unfortunately I removed the ones on a wrong server, my mistake yes, nobody expects them to restore it straight away but waiting for first response this long and no other viable means of getting help for IN-GAME issues only alienates customers. You realize the game isn't 5 years old right? It came out Dec. 20th 2011 so it will be 4 years old come Dec. 20th of this year. On Topic they are probably getting slammed with tickets from all the issues that have come up since the release of Fallen Empire. I have a ticket that has been open for just as long as yours but do you see me on the forums complaining and threatening to take my money elsewhere? No.
Osodvus Posted November 4, 2015 Posted November 4, 2015 5 days is nothing. I've had a ticket out since October 23rd and haven't heard anything back even after two updates. At least yours is still open, they keep closing mine without actually providing any service. Four tickets posted since KotFE early access and I am not even sure if the last one posted properly, it never showed in the ticket list.
Psychokam Posted November 4, 2015 Author Posted November 4, 2015 You realize the game isn't 5 years old right? It came out Dec. 20th 2011 so it will be 4 years old come Dec. 20th of this year. On Topic they are probably getting slammed with tickets from all the issues that have come up since the release of Fallen Empire. I have a ticket that has been open for just as long as yours but do you see me on the forums complaining and threatening to take my money elsewhere? No. If they had this automated so I do not have to raise ticket then I would not be here now would I? Then people like you who need support would get responded to faster, you do not realize that by saying nothing you won't get s... done these days. Stop defending BW for their incompetence.. expansion launch is not an excuse. PPE - Planning Preparation Execution fails here big time.
HelinCarnate Posted November 4, 2015 Posted November 4, 2015 If they had this automated so I do not have to raise ticket then I would not be here now would I? Then people like you who need support would get responded to faster, you do not realize that by saying nothing you won't get s... done these days. Stop defending BW for their incompetence.. expansion launch is not an excuse. PPE - Planning Preparation Execution fails here big time. Gotta love the irony of someone who deleted 5 characters on the wrong server complaining about others incompetence.
Anaesha Posted November 4, 2015 Posted November 4, 2015 Gotta love the irony of someone who deleted 5 characters on the wrong server complaining about others incompetence. I was going to be a good little sith (a good sith I know leave me alone. ) and not bring that up when he called BW incompetent.
Jerqa Posted November 4, 2015 Posted November 4, 2015 Your best bet may be to call customer service if it's been 5+ days. I've listed the numbers below, hope that helps. USA: 1-(855)-345-2186 UK: (0203) 0141 826 Germany: (0221) 8282 9212 (Phone support available from 09.00 CET - 21.00 CET) France: +33 (0) 4 81 68 10 51 (Phone support available from 09.00 CET - 21.00 CET)
Pahana Posted November 4, 2015 Posted November 4, 2015 Well for a 5 year old game not having processes like this streamlined and automated is "idiocy" to put it mildly. Does not matter if I delete 1 or 10 of the characters the fact that requests are rotting in their queue for 5 days (or longer as per above post) is a disgrace. I have not intended to remove those characters, due to many alts I wanted to cut down on the amount of alts I had on some servers and unfortunately I removed the ones on a wrong server, my mistake yes, nobody expects them to restore it straight away but waiting for first response this long and no other viable means of getting help for IN-GAME issues only alienates customers. BW does not care about you. It cares about its bottom line. You barely scratch that. If you leave, your friends will care. You might care depending on how much you enjoy the game. But BW will not care. It's set up, not to cater to individuals, but to the masses which is why they had a mass exodus back when lvl 50 was max. Then they had to get rid of a ton of servers because...by not giving a $$$$ about customers, by customer service not having any way to affect in-game issues, by catering to leetist WoW-style gamers, they lost the bulk of their player base. So they put out new story content, people pay 15 bucks to check it out...then BW starts to make things suck again by making the same mistakes. Soon it'll be a ghost town again because the business people who own bioware don't want to work. They just want to collect money and will find the path of least resistance to do so. Your problem requires effort. I doubt you'll see any of that from BW.
Angror Posted November 4, 2015 Posted November 4, 2015 I was going to be a good little sith (a good sith I know leave me alone. ) and not bring that up when he called BW incompetent. Mine are all good. Made for great stories.
jamyz Posted November 4, 2015 Posted November 4, 2015 As far as I know. Deleted characters cannot be returned, those go out forever. I remember I read about that in the ToS of this game. I can be wrong, but I am pretty sure I read that they can't return a deleted character. That's why they even make you type "DELETE" to be sure you really want to do it. Sorry matey, but I really don't think your characters will return.
Artaniz Posted November 4, 2015 Posted November 4, 2015 SO let me get this strait , you deleted your own toons , but you think that CS should fix your problem because you pay , as opposed to fixing bugs for people that pay that did not create a problem for themselves ? You deleted your own toons , there is character delete confirmation on this game , its your own fault not the fault of BW.
Psychokam Posted November 4, 2015 Author Posted November 4, 2015 Gotta love the irony of someone who deleted 5 characters on the wrong server complaining about others incompetence. So? Am I paid for playing this game? Is this my job? No! Then please kindly **** fanboy, as you add nothing to this thread but pointless coments.
Psychokam Posted November 4, 2015 Author Posted November 4, 2015 (edited) SO let me get this strait , you deleted your own toons , but you think that CS should fix your problem because you pay , as opposed to fixing bugs for people that pay that did not create a problem for themselves ? You deleted your own toons , there is character delete confirmation on this game , its your own fault not the fault of BW. Another one that needs to learn to read with understanding...where have I said I want my problem resolved straight away? I wrote about the first response to the ticket, if it is only with information if this can/cannot be done that would suffice, I can wait for the rest. I think some of the people here do not understand difference between First Response and Problem resolution, as they are completely 2 different things Edited November 4, 2015 by Psychokam
tcgtqu Posted November 4, 2015 Posted November 4, 2015 (edited) Another one that needs to learn to read with understanding...where have I said I want my problem resolved straight away? I wrote about the first response to the ticket, if it is only with information if this can/cannot be done that would suffice, I can wait for the rest. I think some of the people here do not understand difference between First Response and Problem resolution, as they are completely 2 different things Wait, so you don't want yor problem resolved ASAP? I don't know man, the whole story sounds fishy. I think you are leaving out some crucial information from the story. Edited November 4, 2015 by tcgtqu
jediknightmiles Posted November 4, 2015 Posted November 4, 2015 I am not holding anything back when I say this game's customer support is horrendously awful.
Anaesha Posted November 4, 2015 Posted November 4, 2015 So? Am I paid for playing this game? Is this my job? No! Then please kindly **** fanboy, as you add nothing to this thread but pointless coments. It's also not their job to fix YOUR mistakes. If your characters had gotten deleted because of a bug or someone hacked your account that's different but You deleted the characters without checking where you were first so that's all on YOU.
Caiuson Posted November 4, 2015 Posted November 4, 2015 In all seriousness I have filed 2 tickets since October 27th and 28th, and have yet to receive a response. To go into detail I filed a ticket on the 24th regarding not getting a level 60 token back after creating a level 60 toon then deleting it before she hit 61. I received a reply that they appreciated my "feedback" and I should post on the forums I had to file another ticket on the 25th, and got my reply on the 27th, it suggested some basic fixes, however non of these worked because my case was different (he assumed my level 60 toon was created as a level 1 toon) so I needed to open yet another ticket to clarify- admittedly I should've replied to the e-mail, but I had forgotten because I'm so used to contacting CS in-game. Still, it's been a week and nothing to either tickets. As for character retrieval, CS can restore them to you, I believe I had 3 characters restored in the past, and I'm thinking of asking to restore a character I deleted to make space (now that I have space again I would like to have him back) Point is, CS is taking too long to reply and I'm a bit worried that they just skipped through my tickets
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