gtzilabk Posted November 4, 2015 Posted November 4, 2015 So i created a sniper then did a single warzone (not become 61) and deleted it cause i didn't like it and now the token is gone. Is this a common bug or is it unique for me
SelinaH Posted November 4, 2015 Posted November 4, 2015 Some people have reported that it can take a few minutes to an hour or two for the token to return. It's not just you. As long as you didn't level to 61, you should get it back. If you wait and it's still missing after a couple of hours and a relog, contact Customer Support.
Jerqa Posted November 4, 2015 Posted November 4, 2015 Your best bet may be to call customer service if you want to try and get this resolved quickly. An in game ticket can take a few days, or more, to get answered and they are probably swamped. USA: 1-(855)-345-2186 UK: (0203) 0141 826 Germany: (0221) 8282 9212 (Phone support available from 09.00 CET - 21.00 CET) France: +33 (0) 4 81 68 10 51 (Phone support available from 09.00 CET - 21.00 CET) Good luck!
Emersyn Posted November 4, 2015 Posted November 4, 2015 Some people have reported that it can take a few minutes to an hour or two for the token to return. It's not just you. As long as you didn't level to 61, you should get it back. If you wait and it's still missing after a couple of hours and a relog, contact Customer Support. hopefully you'll get it back within 24-48 hours - but yeah - customer service if its a no-go
Ahrngrim Posted November 5, 2015 Posted November 5, 2015 See Dev Tracker they are aware and working on it, but for now your best option is to take it really slow, have patince.
Jerqa Posted November 5, 2015 Posted November 5, 2015 (edited) For folks having level 60 creation troubles you might want to read the following post by Eric Musco : http://www.swtor.com/community/showthread.php?p=8591332#edit8591332 From his post : Hey folks, We wanted to get some information out about the issue you are experiencing. First off, there is a bug that can occur when you make a level 60 character, it instead creates it as a level 1 and places you on the fleet. Without going too technical, basically the game is moving faster than your account is, which is creating the issue. Here are a few important notes to be aware of:•Go slow – When going through the character creation process take your time, watch the Sacrifice trailer that starts your level 60 character. This can give time for your account to recognize the start at 60 character and to potentially avoid the level 1 issue. •If you end up in the game as a level 1 when using a token, you can delete that character to have the token returned to you. After you have deleted the character, give it some time, you will see that token restored. At this point you can try to create a level 60, but once again please take your time. With a lot of level 60s being made, there is an element of a bottleneck occurring. But do not worry, even if you experience the bug, the start at level 60 token is in no way lost. It may take some time to be restored but it will happen. Know that if you continue to make / delete characters without waiting for your account to catch up, you can exacerbate the issue. We are working to correct this as soon as possible, but the information above can work to potentially avoid it, or work around it. Thanks everyone. -eric Edited November 5, 2015 by Jerqa
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