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Missing account unlocks


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Has anyone else had issues with their account unlocks not being available? I had unlocked the unify colors, hide head slot, additional crew skill and the quickbars awhile back, but recently when I was bumped down to preferred status they were no longer available to me. I know it was the "account" wide unlocks and that they had worked in the past when I was preferred status, but just not any longer. I have filed multiple tickets but so far bioware has been unable to help me.
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