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Need Help Characters now gone on Harbringer


Roxyann

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Logged on, characters gone now have 1 lvl 1 and lvl 2 charcters and they are not mine. Tried phone support, 30 minute wait. Is there any support via internet? All I can find is FAQs I can't hang on phone for 30 minutes. This was on Harbringer server.
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Personally, I would just log off and give the server an hour or so to stabilize. A lot of funky stuff appears to happen when we try to hop on to a freshly restarted server. Probably because the server side software and dbs are complex and do not all come on-line at once. We also know from long history of Harbinger restarts that they also throttle logins as the server comes back up... so that we don't all pile and on crush it again.
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