ZythortheNyan Posted August 23, 2013 Posted August 23, 2013 (edited) I am missing 60cc from the acheivements. This has only happened on my pub toon, it worked just fine while leveling my marauder, sorc and sniper. 08/23/2013 In Game Achievement Coin Grant 20 37 08/22/2013 In Game Achievement Coin Grant 20 37 08/22/2013 In Game Achievement Coin Grant 20 37 I had 17, so my current balance should be 77 right? Edited August 23, 2013 by ZythortheNyan
ZilentShaVap Posted August 23, 2013 Posted August 23, 2013 i'm having the same problem atm. they told me to file a bug report about it in-game, so i've done that, just haven't heard back from it yet or seen it fixed
ZythortheNyan Posted August 23, 2013 Author Posted August 23, 2013 Contacted CS, and the gave the CC. However, it seems it may happen in the future. at least they are aware about it. And the guy who handled it was awesome!
Maelael Posted August 23, 2013 Posted August 23, 2013 Contacted CS, and the gave the CC. However, it seems it may happen in the future. at least they are aware about it. And the guy who handled it was awesome! I received an opposite response: "This particular case appears to have been caused by a bug within the game that will need to be corrected in a future game update and as such, cannot be corrected by Customer Service. "
Jaxtes Posted August 25, 2013 Posted August 25, 2013 I am having the same problem have submitted ticket.
Dev Post AmberGreen Posted August 27, 2013 Dev Post Posted August 27, 2013 (edited) Hello folks, We apologize for any inconvenience or confusion surrounding this issue, and are happy to let you know that we have just implemented a back-end fix for Achievements to ensure that Cartel Coin rewards are granted when they are completed. This issue is now resolved in that it will no longer occur. However, if you completed an Achievement that was supposed to provide Cartel Coins and did not receive them (check your ledger as is shown above by ZythortheNyan above), please contact Customer Support for assistance, as they will be able to grant them to you. Edited August 27, 2013 by AmberGreen
Dev Post AmberGreen Posted August 28, 2013 Dev Post Posted August 28, 2013 Hello everyone, As a follow up to this: we are currently looking into an additional solution to automatically grant Cartel Coins that were not provided while this issue was occurring. If you've filed a Customer Support ticket to request that the coins be granted, there may be a delay in response until we finalize what will be done. I'll be sure to update you with more information as it's available.
Blazkowicz Posted August 29, 2013 Posted August 29, 2013 (edited) please contact Customer Support for assistance, as they will be able to grant them to you. Hmm, in my ticket 9999859 they say Cartel Coins can't be granted by CS due to being a bug (increase of Cartel Coins for Social X), so should I just file another ticket then? EDIT: Got my coins, thank you Edited August 29, 2013 by Blazkowicz
Dev Post AmberGreen Posted August 29, 2013 Dev Post Posted August 29, 2013 Hello everyone! If you have experienced an Achievement that did not grant Cartel Coins, we will be granting them to you, and you do not have to contact Customer Support! As soon as we confirm that they've been added back to your account, we will post here and please double check your in-game balance versus your ledger. Thank you for your patience.
Dev Post AmberGreen Posted August 30, 2013 Dev Post Posted August 30, 2013 As a final update to this issue: we have completed granting Cartel Coins for all Achievements that were earned but did not properly give the rewards. Your Cartel Coin balance will now match your web ledger properly. We appreciate your patience while this issue was resolved. If you find that you have not received the Cartel Coins as intended, please open a CS ticket help and let them know that you are still without proper CCs after the grant referred to in this post was complete. Due to resolution, we will be closing this thread. Thanks again everyone.
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