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How to fix the "Only one instance" Problem


Arlbo_Nabbins

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First post on this forums baby, lol. Here is what I did-

 

Get task manager up.

Go to the processes tab and scroll down to the L area.

Go in your directory (Swtor folder) and delete the patch folder and patcher_-1to64. This will buy you some time.

Run Swtor.

Find it on the process list and click on it once (DO NOT END IT YET)

As soon as you see it close after updating, hit end process and enter

 

Worked for me, give it a go.

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This is the only method that worked for me, quoted from Bioware. (Cerimon | BioWare Customer Service - Forum Support)

 

Quote: Originally Posted by Cerimon

 

Hi All,

 

So far the following steps have allowed people to play:•Running swtor.exe and launcher.exe as administrator and in compatibiility mode for Windows XP (SP3).

•NOT running swtor.exe and launcher.exe as administrator and in compatibiility mode for Windows XP (SP3).

•Unticking 'Remember me' in the Launcher.

•Full uninstall and reinstall. This is not yet recommended as we may be able to resolve this issue before you could complete that process.

 

Please monitor the sticky post on this as any available updates will be added there.

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After having to do a reinstall (due to hard drive failure) and having solved this problem on login, I find that I am faced with a blank account, all characters and items received since beta are gone. Not a happy bunny right now. (Waiting on a reply from Customer Services.
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First post on this forums baby, lol. Here is what I did-

 

Get task manager up.

Go to the processes tab and scroll down to the L area.

Go in your directory (Swtor folder) and delete the patch folder and patcher_-1to64. This will buy you some time.

Run Swtor.

Find it on the process list and click on it once (DO NOT END IT YET)

As soon as you see it close after updating, hit end process and enter

 

Worked for me, give it a go.

 

Great tip, I've tried the other workarounds but couldn't get them to work for me. This worked at the first try : ) thanks for sharing!

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Am I the only person for whom none of the "fixes" work?

 

I've tried everything I've seen on the forums but nothing works...

 

I am getting really annoyed at the lack of response from Bioware... it is now a full three days I have been unable to log in...

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  • 4 weeks later...
As has happened before there is an issue for some of us when the launcher is being patched. The problem looks like the launcher tries to restart but it does so before the original process is completely shut down so we get the error message.

 

There is a solution if you have the PC knowledge.

 

Start the Launcher.

As soon as it starts to close the Launcher disconnect from the internet.

Reconnect after about 5 seconds.

The launcher should then restart fine and download the patch.

 

You could disconnect by either disabling/enabling your network adaptor or by physically unplugging your cable.

 

And yes it does seem to be exactly the same problem that we had a few patches ago.

 

I don't know how but after a few attempts at this it worked and seems to be updating.

 

I am however still not happy about having to resort to this method with fingers crossed.

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  • 5 weeks later...

This worked for me. Brand new user/customer. Very first install, it does that. The timing is a little tricky. You want to disable your adapter when the first box is closing. You have to get it while it's closing for update but before it tries to reopen itself. Seems like the program tries to open itself while already open as part of that update. Gave me TWO messages of that in a row. What this seems to do is delay the reopen of the program until the internet is back on.

 

It's a good thing I'm so stubborn or I'd have just buggered off to do something else instead. Why they spend money advertising for a game that new users can't even connect to because of an unfixed launcher bug is beyond me. You would think they would have fixed this by now.

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  • 4 weeks later...
iv got this problem, iv reset my modem, disconnected it. even uninstalled the game. but keeps saying only one instance of the the application. i need a solution and i need it now. i miss the game :(

 

uninstall the game and reinstall. backup any custome ui settings before uninstalling.

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  • 2 weeks later...
  • 3 weeks later...
As has happened before there is an issue for some of us when the launcher is being patched. The problem looks like the launcher tries to restart but it does so before the original process is completely shut down so we get the error message.

 

There is a solution if you have the PC knowledge.

 

Start the Launcher.

As soon as it starts to close the Launcher disconnect from the internet.

Reconnect after about 5 seconds.

The launcher should then restart fine and download the patch.

 

You could disconnect by either disabling/enabling your network adaptor or by physically unplugging your cable.

 

And yes it does seem to be exactly the same problem that we had a few patches ago.

Sorry it didn't work for me.
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  • 3 weeks later...
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