lorelthesecond Posted March 28, 2013 Posted March 28, 2013 (edited) Ring your bank and do a chargeback. You can also get a few months worth of sub fees back as well. Here is a link from the commonwealth bank website with info on what a chargeback is http://www.commbank.com.au/business/merchant-services/other-services/protecting-you-and-your-customers.html#Chargebacks Edited March 28, 2013 by lorelthesecond
Andryah Posted March 28, 2013 Posted March 28, 2013 (edited) I feel compelled to step in and comment here: I'd be careful about chargebacks with your bank. It can get you into trouble with your bank if they find you are being frivolous and doing so without first trying sincere remedy with the merchant. Have you contacted Billing Support and been denied a refund? If not, you are likley to be chipping your teeth on your own credit standing with your bank. For most banks and credit card companies... you must first seek fair remedy with the merchant. Why? Because credit card companies and banks do have problems with frivolous and sometimes fraudulent chargeback attempts. Merchants are ALSO their customers you know. So read your terms and conditions with your bank or cc company first folks. I'm not saying chargebacks are inappropriate. I am saying they are inappropriate unless you have made a good faith effort with the merchant (followed their rules for requesting refunds, NOT yours) and been denied. They are a last resort, NOT a first resort. Edited March 28, 2013 by Andryah
TheBBP Posted March 28, 2013 Posted March 28, 2013 (edited) If you do a chargeback on services already rendered, you could very well see your game account locked up. Unless that doesn't matter to you, then go ahead. Edited March 28, 2013 by TheBBP
ParagonAX Posted March 28, 2013 Posted March 28, 2013 This is why you shouldn't take financial advice from randoms on a gaming forum...
Kilora Posted March 28, 2013 Posted March 28, 2013 I'd also like to point out that this borders on illegal. Chargebacks are NOT meant to be used for your unhappiness with what the company will be doing in the FUTURE. They do not have a money back guarantee, or a satisfaction guarantee -- you assumed that risk on your own by deciding to pre-order. Deal with the consequences of your decisions. Contact SWTOR billing support and POLITELY explain why you'd like a refund, and why you are cancelling. You'd be surprised what politeness can get you. I'd also recommend ACTUALLY reading the ToS you signed for this game, as well as terms with your Bank (as previously mentioned). You could very well be breaking the law by charging back because you're unhappy with a business decision...
lorelthesecond Posted March 28, 2013 Author Posted March 28, 2013 Yes I as well as other people have put tickets in asking for a refund and we got this back... "Greetings, I am Protocol Droid M0-T0, Human-Cyborg Relations. Thank you for contacting us to express your concerns regarding the plans for our Asia-Pacific servers. While the post from our Community Manager Eric Musco on the official forums at http://www.swtor.com/community/showpost.php?p=6048072&postcount=3178 gave some detail about our plans to transfer players to higher-population servers in the USA, and explained why we could not offer a timeline for these transfers at this point – we know that the solution proffered may not be to the liking of all players from the region. We are aware that our Asia-Pacific players have been asking for a solution that will allow each of you to experience Star Wars™: The Old Republic™ to the fullest, with Warzones and Group Finder queues that pop more readily, and with planets full of other players to adventure alongside. When we asked you for your suggestions, we found that many players expressed a desire to move to servers in the US which already have higher populations as a result of the server consolidations, while others liked the idea of an Asia-Pacific “super-server”. When considering what would ultimately work best for all players, we took a number of factors into account. From our experience with server consolidations, we learned that asking players to “give up” the RP, PvE, PvP or RP-PvP aspect of their server in exchange for higher population caused a great deal of upset – with many players feeling like they were unfairly being asked to sacrifice their chosen play-style in order to have others to play with. Merging all of the APAC servers into one would most likely lead to players who like their PvP or RP having to play on a pure PvE server, or PvE and RP players having to play on a PvP server, and we were not about to ask you all to do that. An additional concern was that, even with the populations of three servers merged in to one, the number of concurrent users may not be as high as you would expect it to be, and you might not see a dramatic improvement in population throughout the game – and we would like you all to have players to play with at all levels and not just at the elder game stage. We did also consider the impact of geographical distance on the play experience, and found that West Coast USA servers will offer a playable experience for players connecting from the APAC region. With higher populations and a server type that suits each individual player, we hope that any performance degradation will be mitigated by an improvement in the overall play experience. We do accept that this solution is not ideal for everyone, and that in trying to provide a better experience for more players we may also be upsetting others in the process. We do honestly regret any disappointment caused by the solution we are offering, but we must restate that this is the solution we intend to implement. Please keep an eye on the forums and swtor.com for more information on the timeline for these transfers. Once again, thank you for your feedback. Please don’t hesitate to contact us again if you have any further questions or encounter any issues. Galactic Support is our Specialty.... Sincerely, Protocol Droid M0-T0 Star Wars™: The Old Republic™ Customer Service" So they just ignore what we are asking for.
Andryah Posted March 28, 2013 Posted March 28, 2013 (edited) Yes I as well as other people have put tickets in asking for a refund and we got this back... That is because you did it wrong. You must contact Billing Support. But hey.. don't take my word for it.... http://www.swtor.com/community/showpost.php?p=6063741&postcount=86 Edited March 28, 2013 by Andryah
lorelthesecond Posted March 28, 2013 Author Posted March 28, 2013 (edited) I'd also like to point out that this borders on illegal. Chargebacks are NOT meant to be used for your unhappiness with what the company will be doing in the FUTURE. They do not have a money back guarantee, or a satisfaction guarantee -- you assumed that risk on your own by deciding to pre-order. Deal with the consequences of your decisions. Contact SWTOR billing support and POLITELY explain why you'd like a refund, and why you are cancelling. You'd be surprised what politeness can get you. I'd also recommend ACTUALLY reading the ToS you signed for this game, as well as terms with your Bank (as previously mentioned). You could very well be breaking the law by charging back because you're unhappy with a business decision... No its not I paid for a service and I am not geting that service. If I got a 3 month sub to this game a week ago to play this game that has servers in APAC then a week later they pull the plug on the said servers thats bait and switch. Edited March 28, 2013 by lorelthesecond
Andryah Posted March 28, 2013 Posted March 28, 2013 (edited) If I got a 3 month sub to this game a week ago to play this game that has servers in APAC then a week later they pull the plug on the said servers thats bait and switch. You are distorting. You are being given continuation of service on a different server. They are not denying you service. Regardless. Your complaint rests with Billing Support. If you just want to complain and stomp feet in the forum, and not contact Billing Support to request remedy to your satisfaction... well that's on you. Edited March 28, 2013 by Andryah
Kilora Posted March 28, 2013 Posted March 28, 2013 No its not I paid for a service and I am not geting that service. If I got a 3 month sub to this game a week ago to play this game that has servers in APAC then a week later they pull the plug on the said servers thats bait and switch. Sorry, as Andryah said -- this isn't true at all. You are still capable of logging into the service. You can still play. You can access it THE SAME as when there were APAC servers -- albeit with added lag. Not enough to cause you to be incapable of playing, however. The law doesn't care at all if you aren't happy with it. You aren't protected from poor business decisions, and you certainly aren't entitled to anything special because the game made a decision that isn't preventing you from playing at all. Contact billing support politely, as has been said numerous times. They MAY, at their DISCRETION, give you a refund. You are NOT entitled to it -- you are NOT legally owed it -- but they can be nice when spoken to like human beings.
lorelthesecond Posted March 28, 2013 Author Posted March 28, 2013 (edited) You are distorting. You are being given continuation of service on a different server. They are not denying you service. Regardless. Your complaint rests with Billing Support. If you just want to complain and stomp feet in the forum, and not contact Billing Support to request remedy to your satisfaction... well that's on you. No I am not the service is unplayble for me on the US servers so it would be like me buying something from the shop geting home and finding out it doesn't work. Edited March 28, 2013 by lorelthesecond
Kilora Posted March 28, 2013 Posted March 28, 2013 No I am not the service is unplayble for me on the US servers so it would be like me buying something from the shop geting home and finding out it doesn't work. Cut the crap, please. There service IS NOT UNPLAYABLE. Plenty of other people transferred from APAC servers already. There weren't APAC servers when the game launched. MANY people have chosen the higher latency over the lower-pop APAC servers. Throwing a hissy fit and claiming you can't play DOES NOT mean that the service is unplayable. Sorry. Deal with that.
PseudoScience Posted March 28, 2013 Posted March 28, 2013 The quality is less than we were receiving, so it's the same product but the quality is lower than we were expecting when we pre-ordered the expansion. Call them up guys. I've received a refund for mine.
DarthTHC Posted March 28, 2013 Posted March 28, 2013 You are distorting. You are being given continuation of service on a different server. They are not denying you service. Regardless. Your complaint rests with Billing Support. If you just want to complain and stomp feet in the forum, and not contact Billing Support to request remedy to your satisfaction... well that's on you. Careful with your ire. Australia's laws are different than US laws. They go much farther to protect consumers. Agree that these folks should contact the game's billing support first. But if EA is unwilling to resolve the issue, then the players should do everything within their legal rights they feel necessary to get a fair shake.
lorelthesecond Posted March 28, 2013 Author Posted March 28, 2013 (edited) Cut the crap, please. There service IS NOT UNPLAYABLE. Plenty of other people transferred from APAC servers already. There weren't APAC servers when the game launched. MANY people have chosen the higher latency over the lower-pop APAC servers. Throwing a hissy fit and claiming you can't play DOES NOT mean that the service is unplayable. Sorry. Deal with that. Yeah you try playing this game when it takes up to 4 seconds for your skills to go off after you press them and see how you go with that. Edited March 28, 2013 by lorelthesecond
TheBBP Posted March 28, 2013 Posted March 28, 2013 Careful with your ire. Australia's laws are different than US laws. They go much farther to protect consumers. Agree that these folks should contact the game's billing support first. But if EA is unwilling to resolve the issue, then the players should do everything within their legal rights they feel necessary to get a fair shake. I fully agree. However, they should also know that traditionally with MMOs, chargebacks often result in game accounts being frozen. I know this means nothing to those wanting to walk away, but it would be detrimental for those who might want to come back at another time.
Andryah Posted March 28, 2013 Posted March 28, 2013 (edited) Agree that these folks should contact the game's billing support first. But if EA is unwilling to resolve the issue, then the players should do everything within their legal rights they feel necessary to get a fair shake. We are in agreement. And I have no ire on the topic or anyone posting on the topic. I do however feel strongly about people being given unsound advice about how to remedy, advice that could in fact backfire on them. I'm pretty sure that a player will get a lot farther with Billing support on the topic of milliseconds of ping then they will from their credit card company or bank. Edited March 28, 2013 by Andryah
Kilora Posted March 28, 2013 Posted March 28, 2013 Yeah you try playing this game when it takes up to 4 seconds for you skills to go off after you press them and see how you go with that. Once again -- STOP with the exaggeration! PLENTY of people living in AUS and the Phillipines and other places experience a MAXIMUM of 300ms bumps -- totaling less than a 500ms ping. That is HALF A SECOND. If you're REALLY connecting to a NA-West server and experiencing a 4000ms increase -- call your ISP. That certainly isn't a problem with the server location -- that's a problem with your ISP. A guildmate living in the Phillipines and conneceting to an EST server has a BETTER ping than I do -- living within 500 miles of the server.
astrobearx Posted March 28, 2013 Posted March 28, 2013 Once again -- STOP with the exaggeration! PLENTY of people living in AUS and the Phillipines and other places experience a MAXIMUM of 300ms bumps -- totaling less than a 500ms ping. That is HALF A SECOND. If you're REALLY connecting to a NA-West server and experiencing a 4000ms increase -- call your ISP. That certainly isn't a problem with the server location -- that's a problem with your ISP. A guildmate living in the Phillipines and conneceting to an EST server has a BETTER ping than I do -- living within 500 miles of the server. dude stop raging, because it is not that serious
lorelthesecond Posted March 28, 2013 Author Posted March 28, 2013 (edited) Once again -- STOP with the exaggeration! PLENTY of people living in AUS and the Phillipines and other places experience a MAXIMUM of 300ms bumps -- totaling less than a 500ms ping. That is HALF A SECOND. If you're REALLY connecting to a NA-West server and experiencing a 4000ms increase -- call your ISP. That certainly isn't a problem with the server location -- that's a problem with your ISP. A guildmate living in the Phillipines and conneceting to an EST server has a BETTER ping than I do -- living within 500 miles of the server. Dont tell me I am exaggerating I played on the Swiftsure before the APAC servers opened and I could not do anything. Skills would take up to 4 secs to go off or just hang forget doing hard mode or nim ops or LI HM at the time as I could not interupt anything. In pvp people would kill me yet they dont show up next to me till after I am dead on my screen. Also the fire would kill me in hutball but on my screen it shows no fire till after I am already dead. All this because of the ****y ping. Edited March 28, 2013 by lorelthesecond
Kilora Posted March 28, 2013 Posted March 28, 2013 dude stop raging, because it is not that serious Thanks for the constructive input to this thread -- I definitely needed someone to explain to me the seriousness of someone exaggerating. I'm sorry that I prefer people not pass off opinion or exaggeration as fact. And of course, attempting to get APAC players to try out latency on a NA-West server before making wild claims about it -- definitely shouldn't be done. I should just let them all rage and walk away. . .
Dev Post EricMusco Posted March 28, 2013 Dev Post Posted March 28, 2013 (edited) I want to echo what a few people have already stated in this thread. If you feel the need to get a refund for your Rise of the Hutt Cartel purchase, call Billing Support and they will be able to assist you. Doing a chargeback via your bank is definitely not the correct solution. Doing a chargeback is actionable on your account and could lead to your game account being permanently suspended. Again, if you desire a refund, just contact Billing Support. -eric Edit: You can find Billing Support's contact info at the bottom of this page. Edited March 28, 2013 by EricMusco
lorelthesecond Posted March 28, 2013 Author Posted March 28, 2013 Thanks for the constructive input to this thread -- I definitely needed someone to explain to me the seriousness of someone exaggerating. I'm sorry that I prefer people not pass off opinion or exaggeration as fact. And of course, attempting to get APAC players to try out latency on a NA-West server before making wild claims about it -- definitely shouldn't be done. I should just let them all rage and walk away. . . Read my last post I have played on the US servers and I wasnt exaggerating.
Kilora Posted March 28, 2013 Posted March 28, 2013 Eric -- thank you for the reply. As far as the supposed horrendous lag, clearly you are SO very different than a good portion of other AUS players that have already said they don't have massive latency problems in NA-West servers. . . Regardless, Eric has confirmed that contacting billing is your best solution. If you really feel the need to get a refund and stop playing, you have the solution. Continued complaints about the game being "completely unplayable" or that they've "bait and switched" or failed to provide you a service -- is completely pointless rage fueled by entitlement. Should they be removing all APAC servers? No. I think it is a stupid decision -- but it is theirs to make.
ParagonAX Posted March 28, 2013 Posted March 28, 2013 Read my last post I have played on the US servers and I wasnt exaggerating. Do a fraps of a skill taking 4 seconds to go off please.
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