Final Wave Sent!

[DrAidennwitz]

so when does this thread get closed an a new one get opened?

 

Somewhere along page 300 I guess.

 

BTW, nice wordfilter there BW.

Edited December 13, 2011 by DrAidennwitz

[Hordequester]

Glad you can nitpick and have nothing else to say because you have no answer as to how they will handle the 20th if they cannot handle EGA players nice fail logic again Hordequester.

Damn, I knew I should stop feeding the trolls.

 

Keep attacking my logic versus your anger. Adding "Fact:" to the beginning of something doesn't automatically turn it into a fact. The actual Facts are in the Devs original post and concur with everything I said.

[Feeblezak]

launch day and less than 15% of people who paid for the game got access. Absolutely pathetic, worst launch day in history.

[Aldan]

Glad you can nitpick and have nothing else to say because you have no answer as to how they will handle the 20th if they cannot handle EGA players nice fail logic again Hordequester.

 

EGA prob more than 50% but anyway... how do you know there servers can't handle the full population straight away? they are not doing it as stability test or because they don't have the server strength... please read... please?

[Kashaan]

This system has created an artificial queue, one that is not based on log in attempt time, but based on pre-order date. Instead of going through the frustration of waiting through a 1 - 2 hour queue, we must go through the frustration of going through a 1 - 3 day freeze on any and all access to the server. We are still in a queue, the largest and most deplorable queuing system ever deployed by any game in history. This isn't an exaggeration, its the truth.

 

 

This person's entire post is gold, but this part in particular is the most important.

 

In an effort to avoid hour long queues, they've artificially created day long queues.

[shodaihokage]

I do however see the general consensus of all the non-whiners that all that is being asked for is a timetable. that is understandable. Its like the Joker said in the Dark Knight, as long as you tell us its part of the plan, we can accept it because we are sheep.

[Aldan]

I'd rather wait in 2-3 hour qeue than wait in qeue for 2-3 days:(

 

There not staggering to avoid queus ffs

[DrAidennwitz]

launch day and less than 15% of people who paid for the game got access. Absolutely pathetic, worst launch day in history.

 

Launch day is in 7 days.

[TheRealShazbott]

It's not free.

It deducts from your first 30 days.

 

This is launch. EGA is just a technicality to trick people like you.

 

Trolling ... or plainly missunderstood how it works?

Edited December 13, 2011 by TheRealShazbott

[Tullowit]

Calling people fanboys in a thread dedicated to whining about not being able to play the game you're calling people fanboys for...genius.

 

It's pretty safe to say every single person in this thread is a fanboy..so ****.

 

Well, you know... people can either reason, using facts, or just call someone fanboy and pretend that is a refutation...

 

Agreed... all people passionate about an MMO are fanboys. And being a fanboy is not a bad thing when the day is done.

 

Fanboys keep MMOs going. Sometimes after their time has passed and sometimes because it is just a great game that isn't the latest and greatest.

[Zandermill]

All I have to say is.

Up to five days early access, should mean five days early access, as it was with Age of Reck by Mythic. Asking for five dollars further reinforces the aspect that I am paying to play early. If not, refund the five dollars that was asked to be spent, and then I dont think anyone would complain. However, I paid 80$ for my copy of this game, much higher then almost any other game I have purchased since Final Fantasy 3 on my SNES.

 

I expect to be treated as a premium customer. (Not I said premium. I would expect Bioware to let the people who paid 150$ in first, then the CE people in second, then normal copies third).

[Febibi]

because 60% of the invites that were sent out earlier were to people who were at school/work. and this evening there will be massive amounts of people logging in.

 

Not really. In game and the zones are rather baren. I checked a couple other "FULL" servers and all are rather empty

[darkmirari]

so when does this thread get closed an a new one get opened?

 

It won't, this one was set up by Bio-Ware themselves to contain us. It's pretty much a giant litter-box for all of us kittens to defecate in and be ignored equally.

 

Their way of containing the radicals when they can't come up with a valid response to the outcries.

 

It's kinda like watching a politician on Fox News.

[Jarlathe]

so when does this thread get closed an a new one get opened?

 

 

Wow. Fail word filter is fail...LMAO

[Gunblades]

so 5 dollar deposit

 

that makes average 35 million $ deposit

 

still they have the cash and still this fee un-refundable

 

what was your point in trying to counter-argument me? there is no point in even trying counter my argument.. we all paid 5$ or 5eu depends on regiaon, aprox 6 million players approx it makes 35 million dollars non refundable fee on biowares hands..

 

quote me when you have something to answer fanboy...

 

the $5 IS refundable as long as you have NOT used the key and if you bought the physical game it is still sealed.

[Frankenturkey]

Quote:

Originally Posted by StephenReid

Hey everyone.

Answer:

Hello Stephen Reid!

 

Quote:

Originally Posted by StephenReid

We absolutely understand you want to get in and play the game early. It's one of the reasons we expanded our Early Game Access from a maximum of five days to a maximum of seven days. However, there are a couple of important points to realize about today's opening salvo of invites, and the procedure in general for Early Game Access and launch.

Answer:

Thank you very much for this bit of information. It assures me that BioWare at least cares about customer relations. I personally do not blame BioWare for this fiasco, as it wreaks of EA tampering. So, let me being this post by saying that I respect BioWare and I love your product. No matter what happens, I will continue to wait and I will play this game for a long time to come. However, you must know how this feels for your customers; and that is the point of this thread.

 

Quote:

Originally Posted by StephenReid

First, Early Game Access and launch is not supposed to be a stress test. In our previous Beta Testing Weekends we got up to very large concurrent number of players and brought invites into the game at a very high rate. That was done to stress test every aspect of our systems and servers, and essentially to see if they broke. In some cases, they did, but that helped us improve for launch.

Answer:

You are absolutely correct in saying that Launch is not about stress testing. Early Access is a launch event as the majority of people who will play this game on December 20th have pre-ordered. As such, I believe that it is important to understand that since this is a launch event, the servers should have been prepared appropriately for a larger number of concurrent users; enough to provide for the demand. The hesitation to open the servers up to more players is a clear indication of lack of confidence, and that makes me nervous as well.

 

Quote:

Originally Posted by StephenReid

For us, launch isn't just about stuffing our servers with as many people as possible. As anyone who's been through a large MMO launch can tell you, that experience can be painful. Our aim with this launch was to ramp things up gradually, to spread our player population out amongst a variety of servers, to maintain all server types, and to keep queuing to a minimum (although we expect that to happen as we head towards December 20th). So far, all that has been successful for us on Day One.

Answer:

Again, you are correct Stephen; launch is not about stuffing your servers with as many people as possible. It is about making your product available to ALL of your customers. I have been through 7 different AAA MMORPG releases since 1995. I understand the pains and frustrations associated with launching an MMORPG. However, I can say with confidence that this is by far the most tortuous MMORPG launch I have ever been through.

 

As of this moment, 40 of my guild mates are in the game. They are leveling up and accomplishing quests. They will take down the world boss in Coruscant tonight, or early tomorrow morning; and I will not be able to join them in this. More than likely, I never will have enough guild members to take down that boss from now until SW:TOR closes its doors to customers. This has cost me a significant amount of potential enjoyment with your product because I won't be able to do it with my friends.

 

I understand that you may want to reward your players with early access; and I think that this is a great idea. However, the method in which you are doing this is creating the feeling of entitlement - and entitlement based treatment. You are more than welcome to reward us for making a commitment to your game; and all of us have made an equal commitment. However, you want to reward us, reward all of us, or none of us at all. Otherwise, you are going alienate your customer base.

 

Quote:

Originally Posted by StephenReid

The second thing to realize is scale. We invited more people to play Star Wars: The Old Republic today than many other MMO launches manage in their entire head-start process. As I mentioned earlier today, when we opened pre-orders we had a huge spike in numbers - far more than most MMOs capture at launch. That was the initial rush. After that, our pre-orders settled down.

Answer:

Stephen, I don't care about other MMORPG launches. I care about SW:TOR's launch, and creating an appropriate opportunity for the game's customers to gain access to the product. You had a metric to base demand off of since July. There is is no excuse for not being ready. As such - this entire paragraph is nothing more than a lame excuse, and your customers see right through that.

 

Quote:

Originally Posted by StephenReid

What this means is that tomorrow, you'll effectively start to see the pre-order timeline expand. You'll see people who have pre-ordered later than July getting invites. The day after that, more people will be invited. We're actually planning to invite more tomorrow than today, and invite the same number again on Thursday - at which point we'll be into the original 'five days of Early Game Access'.

Answer:

Stephen, this doesn't reassure your customers in the slightest. Getting invited tomorrow, or Thursday doesn't fix this problem. In fact, that is exactly what the problem is. This entire process has been deplorable to say the least; and holding the carrot on the stick in front of us tortuous to people who have pre-ordered months in advance, including myself.

 

Quote:

Originally Posted by StephenReid

Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues.

Answer:

But wait a second, you said that launch and early access is NOT a stress test. Why is it that you are intentionally stress testing during a Launch event? You have had over five months to prepare, and appropriately develop your servers to accommodate the obvious massive demand for this game. Once again, this reads like a very lame excuse, and you contradict yourself from the second paragraph.

 

Quote:

Originally Posted by StephenReid

Two, our plan is to continue to add servers - but carefully, and in response to demand. We need to monitor that demand and role out servers accordingly. A long-term recipe for MMO failure is to add a lot of servers early on, and then when population decreases, have to close those servers and merge them together.

Answer:

Two points on this paragraph. This event is not helping you balance your server populations. Over 90% of those who pre-ordered aren't able to access the game, and your server lists read as, "Full." I understand that the population limits on each server are limited to encourage load balancing, but this is doing nothing more than limiting population when all players are able to connect. You can achieve the same results by queuing players who are actively able to play.

 

This system has created an artificial queue, one that is not based on log in attempt time, but based on pre-order date. Instead of going through the frustration of waiting through a 1 - 2 hour queue, we must go through the frustration of going through a 1 - 3 day freeze on any and all access to the server. We are still in a queue, the largest and most deplorable queuing system ever deployed by any game in history. This isn't an exaggeration, its the truth.

 

Quote:

Originally Posted by StephenReid

Our aim is for Star Wars: The Old Republic to be around for a long time to come. Today's just the first step in that - an early step, too - and we'll be running smoothly, with a stable population, before too long.

Answer:

Stephen, at what cost is coming from this expense? To be honest, you are hurting your customers more with this scheme than a traditional MMORPG launch could ever hurt them. I believe that more people will quit because of this, than what would have happened if you decided to take a more traditional approach. You have taught your customers to distrust you, and to be nervous about server stability.

 

Your customers expect some hiccups during a massive launch. Your customers expect queues, and would prefer them to what we have now. With queues we have the hope of playing after waiting for 1 - 2 hours. Now, we have absolutely no hope whatsoever of getting into the game for at least another 16 hours.

 

This success that you mention may be nice for the players who are in now. But, for the majority of your customers, this success came at too great of a cost. Please reconsider your invitation process and make this right.

 

 

Seriously best read ever.

 

Don't let this post die

[Aldan]

launch day and less than 15% of people who paid for the game got access. Absolutely pathetic, worst launch day in history.

 

seriously... we're still getting these comments.

[Hordequester]

launch day and less than 15% of people who paid for the game got access. Absolutely pathetic, worst launch day in history.

This is the same kind of junk that gets posted on every single launch in the history of MMO launches. It doesn't matter if it's a queue launch, an invite launch, or an open beta to live launch. Every single time it's "This launch is the worst launch day in history" and it's always by the people that either can't get in yet, have to wait in a queue, or get kicked out due to crash problems.

 

It's the same story every time..but at least this way it's not due to bugs or poor planning. It's a planned and effective method of launching. You're still wanting in and waiting for it..so it's still working.

Edited December 13, 2011 by Hordequester

[Anunanrah]

i sincerely hope the braintrust up at BIOWARE knows that it has to ignore the incessant complaining of self entitled twits who will complain about eveyrthing under the sun until there there is nothing left for any of us. the 7 says preceding the offcial launch of the game are a bonus to those who preorded the game, the earlier you pre ordered, the sooner you get it. it is not your RIGHT to pay this game early. it is not your RIGHT to play this game at all. BIOWARe owes you NOTHING. it is a priviledge and a choice to play this game. if you dont like it, then by all means DONT PLAY. i for one, dont want to hear your never ending whining and complaining IN GAME either. i entered my pre code in mid november and i have not received an early access invite as of yet. you know what? its ok. the anticipation is killing me and i cant wait to play. but it is not BIOWARES job to appease mine or anyone elses impulsive self entitled compulsions. LMAN up, suck it up, ****, and get over yourselves. my only regret is wasting 5 minutes of my life composing this statement for the losers of real life and the Virtual gaming world as well, gratz, you suck on all levels at least youre consistent.

 

Wise men never argue with fools, because people from a distance can't tell who is who

[shodaihokage]

All I have to say is.

Up to five days early access, should mean five days early access, as it was with Age of Reck by Mythic. Asking for five dollars further reinforces the aspect that I am paying to play early. If not, refund the five dollars that was asked to be spent, and then I dont think anyone would complain. However, I paid 80$ for my copy of this game, much higher then almost any other game I have purchased since Final Fantasy 3 on my SNES.

 

I expect to be treated as a premium customer. (Not I said premium. I would expect Bioware to let the people who paid 150$ in first, then the CE people in second, then normal copies third).

 

Premium customer? ****! thousands upon thousands order CE as well, do not act like you are the only one.

[DrAidennwitz]

All I have to say is.

Up to five days early access, should mean five days early access

 

But it doesn't. Deal with it.

 

Asking for five dollars further reinforces the aspect that I am paying to play early. If not, refund the five dollars that was asked to be spent, and then I dont think anyone would complain.

 

They will refund it when you'll buy the game. The $5 is deducted from the final price.

[mattmu]

This might not be so frustrating if from the start they would have told us, the date you preorder and enter your code dictates when you get early game access. Then at least people would have known they better preorder right away if they want max play time...

 

That being said, This will all be over in a few days... but this whole system was poorly managed.

[Dainster]

it's a trap!!

[Jesseria]

Don't let this post die

 

Thank you for continuing to provide this feedback to BioWare.

 

A note to others - please respect community feedback. Emotions are high tonight, and the level of frustration is incredible, but disrespecting community members does nothing for your opinions.

[Tullowit]

Ok, starting now I am reporting everyone who posts that TL;DR 40 guildmates guy's post as spam, it hurts my eyes and it serves no purpose other than your vanity.

 

Please do! It hides actual dialog in the thread.