Fitbin Posted September 27, 2012 Share Posted September 27, 2012 Is this game ever actualy going to deliver what it says on the box ?. Are we ever going to have a game that works for 7 days and doesnt take a whole day to reboot. When are you going to employ some devs and techs who actualy know what they are doing ?. Because clearly the ones you have are useless at their jobs. I run 3 gaming servers, running 5 games on each, an image is taken once a week incase of reinstall. When we add content it takes 4 hours to update and restart across all. A reboot takes 10 mins across them all. How is it then with your millions of pounds does it take a whole day to restart, add and correct ?. Why arnt you using hot swap racks with the game on them up to date, simply turn of server, plug in new drive with updated game tested and working and reboot. How can it take you all day ?. It just seems that you are hell bent on destroying your customer base, is the plan to actualy kill of this game ?. Link to comment Share on other sites More sharing options...
aurellian Posted September 27, 2012 Share Posted September 27, 2012 Sounds like Bioware needs to hire you since you're so good at what you do. I mean obviously you have loads of experience running a game that gets used by hundreds of thousands of people. I can tell that by the impressive credentials you posted for us to all marvel at. Link to comment Share on other sites More sharing options...
LARams Posted September 27, 2012 Share Posted September 27, 2012 The only credential he needs is receipt for buying the game and paying a monthly fee. If the game is not performing as advertised then he has a right to complain. Link to comment Share on other sites More sharing options...
MillionsKNives Posted September 27, 2012 Share Posted September 27, 2012 The only credential he needs is receipt for buying the game and paying a monthly fee. If the game is not performing as advertised then he has a right to complain. Having the right to complain and having a valid complaint aren't the same thing. Link to comment Share on other sites More sharing options...
Andryah Posted September 27, 2012 Share Posted September 27, 2012 (edited) Is this game ever actualy going to deliver what it says on the box ?. Open ended rhetorical question couched in hyperbole earns a respsonse in kind..... ...... not in your local reference frame of reality. On a more rational note... what on the box is not delivered? I ask because you used it as the platform to complain, yet offered ZERO specifics, followed by a Curriculum Vitae summary in the absence of an actual Curriculum Vitae. Honestly... it reads like a "drive by" that is common in gaming forums. Edited September 27, 2012 by Andryah Link to comment Share on other sites More sharing options...
Andryah Posted September 27, 2012 Share Posted September 27, 2012 (edited) Having the right to complain and having a valid complaint aren't the same thing. An often overlooked (or disregarded) fact in these forums. Edited September 27, 2012 by Andryah Link to comment Share on other sites More sharing options...
Joesixxpack Posted September 27, 2012 Share Posted September 27, 2012 Is this game ever actualy going to deliver what it says on the box ?. Are we ever going to have a game that works for 7 days and doesnt take a whole day to reboot. When are you going to employ some devs and techs who actualy know what they are doing ?. Because clearly the ones you have are useless at their jobs. I run 3 gaming servers, running 5 games on each, an image is taken once a week incase of reinstall. When we add content it takes 4 hours to update and restart across all. A reboot takes 10 mins across them all. How is it then with your millions of pounds does it take a whole day to restart, add and correct ?. Why arnt you using hot swap racks with the game on them up to date, simply turn of server, plug in new drive with updated game tested and working and reboot. How can it take you all day ?. It just seems that you are hell bent on destroying your customer base, is the plan to actualy kill of this game ?. Yes of course, they hate revenue and created the game just to kill it. Hopefully they'll read your CV and consult with you in time to save it. Help them Obi Fitbin, you're their only hope.... Link to comment Share on other sites More sharing options...
Eillack Posted September 27, 2012 Share Posted September 27, 2012 Having the right to complain and having a valid complaint aren't the same thing. ^ /thread Link to comment Share on other sites More sharing options...
bravotwentysev Posted September 27, 2012 Share Posted September 27, 2012 Is this game ever actualy going to deliver what it says on the box ?. Are we ever going to have a game that works for 7 days and doesnt take a whole day to reboot. When are you going to employ some devs and techs who actualy know what they are doing ?. Because clearly the ones you have are useless at their jobs. I run 3 gaming servers, running 5 games on each, an image is taken once a week incase of reinstall. When we add content it takes 4 hours to update and restart across all. A reboot takes 10 mins across them all. How is it then with your millions of pounds does it take a whole day to restart, add and correct ?. Why arnt you using hot swap racks with the game on them up to date, simply turn of server, plug in new drive with updated game tested and working and reboot. How can it take you all day ?. It just seems that you are hell bent on destroying your customer base, is the plan to actualy kill of this game ?. LOL OMG this is to funny. You honestly think this is running off a few plain servers? Let me put this into perspective. You have front end clusters, back end clusters, database clusters, Each of thse clusters can have who know how many server tied to them. All tied to external SAN units tied to all these clusters. Now unless you patched a full enterprise clustered enviroment of least say 100+ following protocol, QA checks for stability, connections, storage pools, DB checks, any IT issues that arise from an update, reboot an such. Dont compare those 5 servers you patch to a MMO enviroment. Call of duty servers are a red heeded step child compared to a MMO server. When we have to patch our systems which is the size of SOE's EQ game enviroment its take us 9-12 hours if its a good patch reboot process. Link to comment Share on other sites More sharing options...
Malastare Posted September 27, 2012 Share Posted September 27, 2012 When we have to patch our systems which is the size of SOE's EQ game enviroment its take us 9-12 hours if its a good patch reboot process. I also help run a large service (larger than SWTOR, actually) and it can take us an hour just to drain traffic off a tier to do backend storage updates. If you want to bring down a tier or a cluster, then you have to drain it, isolate it, sync the backends, disable the monitors, and then you can power-down the tier. Hot swapped drives? Seriously? We don't hot swap drives, we hot swap entire hosts. Valuable data is stored on SAN. Even then, flipping a new host into a slot takes an hour, and we spend a couple hours verifying. If we replace an entire tier (which can be a hundred or so hosts), it can take six to ten hours. I agree with bravotwntysev: The OP's experience is piddly compared to what is going on with a modern MMO. Link to comment Share on other sites More sharing options...
Imhotep Posted September 27, 2012 Share Posted September 27, 2012 LOL OMG this is to funny. You honestly think this is running off a few plain servers? Let me put this into perspective. You have front end clusters, back end clusters, database clusters, Each of thse clusters can have who know how many server tied to them. All tied to external SAN units tied to all these clusters. Now unless you patched a full enterprise clustered enviroment of least say 100+ following protocol, QA checks for stability, connections, storage pools, DB checks, any IT issues that arise from an update, reboot an such. Dont compare those 5 servers you patch to a MMO enviroment. Call of duty servers are a red heeded step child compared to a MMO server. When we have to patch our systems which is the size of SOE's EQ game enviroment its take us 9-12 hours if its a good patch reboot process. I also help run a large service (larger than SWTOR, actually) and it can take us an hour just to drain traffic off a tier to do backend storage updates. If you want to bring down a tier or a cluster, then you have to drain it, isolate it, sync the backends, disable the monitors, and then you can power-down the tier. Hot swapped drives? Seriously? We don't hot swap drives, we hot swap entire hosts. Valuable data is stored on SAN. Even then, flipping a new host into a slot takes an hour, and we spend a couple hours verifying. If we replace an entire tier (which can be a hundred or so hosts), it can take six to ten hours. I agree with bravotwntysev: The OP's experience is piddly compared to what is going on with a modern MMO. OP I believe you just got owned by people with far more knowledge than you. Just sayin... Link to comment Share on other sites More sharing options...
PlagaNerezza Posted September 27, 2012 Share Posted September 27, 2012 LOL OMG this is to funny. You honestly think this is running off a few plain servers? Let me put this into perspective. You have front end clusters, back end clusters, database clusters, Each of thse clusters can have who know how many server tied to them. All tied to external SAN units tied to all these clusters. Now unless you patched a full enterprise clustered enviroment of least say 100+ following protocol, QA checks for stability, connections, storage pools, DB checks, any IT issues that arise from an update, reboot an such. Dont compare those 5 servers you patch to a MMO enviroment. Call of duty servers are a red heeded step child compared to a MMO server. When we have to patch our systems which is the size of SOE's EQ game enviroment its take us 9-12 hours if its a good patch reboot process. You probably should consider updating or changing the clustering administrative software. Not sure of your environment but theirs been significant improvement to address patching in the lastest releases of Microsoft and other vendors data center software because of these time cost issues. Look at this for a frame of reference. http://www.windowsnetworking.com/articles_tutorials/Whats-New-Windows-Server-2012-Failover-Clustering-Part1.html Link to comment Share on other sites More sharing options...
Anastastio Posted September 27, 2012 Share Posted September 27, 2012 To the OP, have you ever played a massively multiplayer online roleplaying game before? The downtime in this game is almost nonexistent compared to other games of this type. Link to comment Share on other sites More sharing options...
Moonraker Posted September 27, 2012 Share Posted September 27, 2012 It's working now Link to comment Share on other sites More sharing options...
AshlaBoga Posted September 27, 2012 Share Posted September 27, 2012 (edited) I don't whether I'm just really lucky or whether you guys are unlucky but I've only had 4-5 DCs in 9 months of playing (I play about 15 hours a week so that's a DC every 108 hours). While a DC during a new Operation (especially during a time run) might piss people off, I don't understand how so many people are having computer issues. I play wirelessly on my Dell Vostro 3750 which is hardly an elite gaming computer ( I wish I had one of those). So how is it that I DC and have only 60 ms of lag even when we've got 40 people fighting in the Black Hole District (yes I'm aware that normally open world PvP is dead, this was the exception that proved the rule). Edited September 27, 2012 by AshlaBoga Link to comment Share on other sites More sharing options...
Codek Posted September 27, 2012 Share Posted September 27, 2012 I'm no expert but... How can you hot swap anything for a server that constantly has to take into account user data that is constantly intertwined within a game such as an MMO? It's one thing for FPS's type games to update a client that only holds user data temporarily, but this game must ensure nothing is lost. That involves making sure the user data is not only retained through an update, but also up to date with what the user was doing just before down time. There is no "Plug in updated version". While your making the updated version, the user data is constantly changing on the live servers which is not reflected on the replacement mounts. It's just not practical to establish an updated version while servers are running without losing concurrent data. Link to comment Share on other sites More sharing options...
Kubernetic Posted September 27, 2012 Share Posted September 27, 2012 Are people ever going to stop blowing things out of proportion? Link to comment Share on other sites More sharing options...
bravotwentysev Posted September 28, 2012 Share Posted September 28, 2012 You probably should consider updating or changing the clustering administrative software. Not sure of your environment but theirs been significant improvement to address patching in the lastest releases of Microsoft and other vendors data center software because of these time cost issues. Look at this for a frame of reference. http://www.windowsnetworking.com/articles_tutorials/Whats-New-Windows-Server-2012-Failover-Clustering-Part1.html Simple Windows Linux Unix Vmware EMC Storage Cisco Nexus Unless good ol bill gates has some magic software to patch, update, QA check all those platforms than I like to know what is so will the other tons of companies out there. Running emminentware is a nightmare of crappy software to patch things. Just from a VMware clustered standpoint which is attached to 12 blades chasiss's with 8 blades in each running about ton of clusterd servers and services. That is just one division of ours and we have 5 divisons of networks excluding the security network division. Link to comment Share on other sites More sharing options...
oakamp Posted September 28, 2012 Share Posted September 28, 2012 You probably should consider updating or changing the clustering administrative software. Not sure of your environment but theirs been significant improvement to address patching in the lastest releases of Microsoft and other vendors data center software because of these time cost issues. Look at this for a frame of reference. http://www.windowsnetworking.com/articles_tutorials/Whats-New-Windows-Server-2012-Failover-Clustering-Part1.html MS product is sux than swtor, and u suggest it? even veritas cluster is better than that, our company use oracle/sun HA. swtor engine is already the worst, don't use any MS product to make it more worst, ok? Link to comment Share on other sites More sharing options...
oakamp Posted September 28, 2012 Share Posted September 28, 2012 Simple Windows Linux Unix Vmware EMC Storage Cisco Nexus . hmm, how about aix/solaris IBM HPC/ Oracle M8k cluster/ HA EMC Storage/ DR Link to comment Share on other sites More sharing options...
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