Since Thanks to Bioware and Support Team

[redspokeone]

Reading these forums, you would think it was the end of the world, and that Bioware was Satan.

 

Patching and upgrades are just a part of life.

 

Patching and upgrades of enterprise apps - is never fun.

 

No matter how much test and dev are done, its rare that things go completely to plan.

 

I am posting this to personally thank you all for building this.

 

I can only imagine that you have many app and system engineers that have already worked around the clock on getting this fixed - Which means for the sake of the Users, these engineers have been stressed, and probably are missing time with their families.

Hopefully others will reply to this post showing thier suport and appreciation for what we have.

[LogicalPremise]

Reading these forums, you would think it was the end of the world, and that Bioware was Satan.

 

Patching and upgrades are just a part of life.

 

Patching and upgrades of enterprise apps - is never fun.

 

No matter how much test and dev are done, its rare that things go completely to plan.

 

I am posting this to personally thank you all for building this.

 

I can only imagine that you have many app and system engineers that have already worked around the clock on getting this fixed - Which means for the sake of the Users, these engineers have been stressed, and probably are missing time with their families.

Hopefully others will reply to this post showing thier suport and appreciation for what we have.

 

Reading these forums, you would think there is a massive conspiracy not to actually fix any of the issues that thousands of people have brought forward, but to instead disrupt working techniques, waste programming time on useless features, and ignore long-standing requests in favor of doing something completely and totally against what people want, all wrapped in a patch that creates additional bugs without fixing previous ones.

 

Patches and upgrades are a part of life, just like regular maintenance. Everything breaks down with use and nothing is perfect, and the best coded improvements can react unreliably at times. Yet if the guy changing my oil always forgets to put the oil filter on correctly, or the doctor keeps leaving surgical instruments in people after sewing them back up, they are considered bad and lose business.

 

Yet there remain a group of posters, who despite the fact that more people have left this game than have died in some wars, despite the fact that a $200 million budget and the single most successful movie franchise in history can't even beat fourth-rate MMO's in terms of feature-set and ease of play, despite the fact that after months of subscribing and thousands of helpful constructive suggestions you can't even search properly on the GTN (when it's up), think that the game is great.

 

Bioware's doing a great job. Everyone who unsubscribed is a troll-hater, immature, stupid, or too much of a WoW-kiddie to appreciate the masterwork you've accomplished.

 

No. No, no, ten thousand times, no.

 

Bioware produced Jade Empire, Mass Effect , Dragon Age, and KOTOR, some of the most innovative, best written and creative games ever made. They are not going to be held to the level of ValuSoft when it comes to expectation. I didn't pay money for a no-better-than-RIFT MMO.

 

If you want to thank them, that's your choice, opinion and right. When I mess up things in my job, I have to stay late and get it fixed. I have to miss time with my family, put stress on my already weak heart, work from 7 AM to 9 PM and then an hour from home. And at the end of the day when the customer asks "What went wrong?" I am the first one to say "We messed this up. We'll make it right, quickly, and ensure it doesn't happen again."

 

Blizzard has done that.

NCSoft has done that.

Cryptic has done that.

Activision has done that.

Bethseda has done that.

 

Bioware has fought at every step of the way to take responsibility for their designers and PR agents saying things and then backing off, from infuriating their customers with dismissive attitudes and blaming the customer base for their own failures, for ignoring feedback and then having to about face -- not once, but again, and again, and again. DA2, ME3, how much humble, customer-fury-smackdown pie are they going to have to eat before they realize their methods don't work?

 

Lots, thanks to people who won't hold them responsible.

 

You're entitled to your opinion. But if people are going to dismiss upset customers as "Whiners" , then upset customers are going to dismiss you as "paid shills", "fanboys", or "trolls". Because after the patch and GTN and everything else, that's what I feel you just did, trolled us hard.

[vojinsa]

You're entitled to your opinion. But if people are going to dismiss upset customers as "Whiners" , then upset customers are going to dismiss you as "paid shills", "fanboys", or "trolls". Because after the patch and GTN and everything else, that's what I feel you just did, trolled us hard.

 

 

i have one question for you and everyone that may feel the same way.

 

If feel a company is giving you the finger and thru their actions have not lived up to your goals why do you support them with your dollars?

Edited September 27, 2012 by vojinsa

[fyfch]

I can only imagine that you have many app and system engineers that have already worked around the clock on getting this fixed - Which means for the sake of the Users, these engineers have been stressed, and probably are missing time with their families.

 

From the state of the game i highly doubt they have been "WORKING AROUND THE CLOCK" it would seem more likely that they put in the 8 hours and go home to the families. And "IF" they have been "WORKING AROUND THE CLOCK" then they got problems and either need to go back to school to relearn how to program or get out of the business. I love the game, but the management of it is poor at best. I have been loyal to them since the servers went live. Meet many firends that gave up and left. I have maintained an active subscription, but with the state of our econemy I can no longer justify spending the money on something I just do not enjoy any longer.

Edited September 27, 2012 by fyfch

[Evgen]

Reading these forums, you would think there is a massive conspiracy not to actually fix any of the issues that thousands of people have brought forward, but to instead disrupt working techniques, waste programming time on useless features, and ignore long-standing requests in favor of doing something completely and totally against what people want, all wrapped in a patch that creates additional bugs without fixing previous ones.

 

Patches and upgrades are a part of life, just like regular maintenance. Everything breaks down with use and nothing is perfect, and the best coded improvements can react unreliably at times. Yet if the guy changing my oil always forgets to put the oil filter on correctly, or the doctor keeps leaving surgical instruments in people after sewing them back up, they are considered bad and lose business.

 

Yet there remain a group of posters, who despite the fact that more people have left this game than have died in some wars, despite the fact that a $200 million budget and the single most successful movie franchise in history can't even beat fourth-rate MMO's in terms of feature-set and ease of play, despite the fact that after months of subscribing and thousands of helpful constructive suggestions you can't even search properly on the GTN (when it's up), think that the game is great.

 

Bioware's doing a great job. Everyone who unsubscribed is a troll-hater, immature, stupid, or too much of a WoW-kiddie to appreciate the masterwork you've accomplished.

 

No. No, no, ten thousand times, no.

 

Bioware produced Jade Empire, Mass Effect , Dragon Age, and KOTOR, some of the most innovative, best written and creative games ever made. They are not going to be held to the level of ValuSoft when it comes to expectation. I didn't pay money for a no-better-than-RIFT MMO.

 

If you want to thank them, that's your choice, opinion and right. When I mess up things in my job, I have to stay late and get it fixed. I have to miss time with my family, put stress on my already weak heart, work from 7 AM to 9 PM and then an hour from home. And at the end of the day when the customer asks "What went wrong?" I am the first one to say "We messed this up. We'll make it right, quickly, and ensure it doesn't happen again."

 

Blizzard has done that.

NCSoft has done that.

Cryptic has done that.

Activision has done that.

Bethseda has done that.

 

Bioware has fought at every step of the way to take responsibility for their designers and PR agents saying things and then backing off, from infuriating their customers with dismissive attitudes and blaming the customer base for their own failures, for ignoring feedback and then having to about face -- not once, but again, and again, and again. DA2, ME3, how much humble, customer-fury-smackdown pie are they going to have to eat before they realize their methods don't work?

 

Lots, thanks to people who won't hold them responsible.

 

You're entitled to your opinion. But if people are going to dismiss upset customers as "Whiners" , then upset customers are going to dismiss you as "paid shills", "fanboys", or "trolls". Because after the patch and GTN and everything else, that's what I feel you just did, trolled us hard.

Even though I really like this game and want it to be better, I have to agree, well thought out post.

Edited September 27, 2012 by Evgen

[DarkSaberMaster]

Reading these forums, you would think there is a massive conspiracy not to actually fix any of the issues that thousands of people have brought forward, but to instead disrupt working techniques, waste programming time on useless features, and ignore long-standing requests in favor of doing something completely and totally against what people want, all wrapped in a patch that creates additional bugs without fixing previous ones.

 

Patches and upgrades are a part of life, just like regular maintenance. Everything breaks down with use and nothing is perfect, and the best coded improvements can react unreliably at times. Yet if the guy changing my oil always forgets to put the oil filter on correctly, or the doctor keeps leaving surgical instruments in people after sewing them back up, they are considered bad and lose business.

 

Yet there remain a group of posters, who despite the fact that more people have left this game than have died in some wars, despite the fact that a $200 million budget and the single most successful movie franchise in history can't even beat fourth-rate MMO's in terms of feature-set and ease of play, despite the fact that after months of subscribing and thousands of helpful constructive suggestions you can't even search properly on the GTN (when it's up), think that the game is great.

 

Bioware's doing a great job. Everyone who unsubscribed is a troll-hater, immature, stupid, or too much of a WoW-kiddie to appreciate the masterwork you've accomplished.

 

No. No, no, ten thousand times, no.

 

Bioware produced Jade Empire, Mass Effect , Dragon Age, and KOTOR, some of the most innovative, best written and creative games ever made. They are not going to be held to the level of ValuSoft when it comes to expectation. I didn't pay money for a no-better-than-RIFT MMO.

 

If you want to thank them, that's your choice, opinion and right. When I mess up things in my job, I have to stay late and get it fixed. I have to miss time with my family, put stress on my already weak heart, work from 7 AM to 9 PM and then an hour from home. And at the end of the day when the customer asks "What went wrong?" I am the first one to say "We messed this up. We'll make it right, quickly, and ensure it doesn't happen again."

 

Blizzard has done that.

NCSoft has done that.

Cryptic has done that.

Activision has done that.

Bethseda has done that.

 

Bioware has fought at every step of the way to take responsibility for their designers and PR agents saying things and then backing off, from infuriating their customers with dismissive attitudes and blaming the customer base for their own failures, for ignoring feedback and then having to about face -- not once, but again, and again, and again. DA2, ME3, how much humble, customer-fury-smackdown pie are they going to have to eat before they realize their methods don't work?

 

Lots, thanks to people who won't hold them responsible.

 

You're entitled to your opinion. But if people are going to dismiss upset customers as "Whiners" , then upset customers are going to dismiss you as "paid shills", "fanboys", or "trolls". Because after the patch and GTN and everything else, that's what I feel you just did, trolled us hard.

 

I would have to agree with your post.

[LogicalPremise]

i have one question for you and everyone that may feel the same way.

 

If feel a company is giving you the finger and thru their actions have not lived up to your goals why do you support them with your dollars?

 

Because, as I said, I hold them to a much higher standard. We have seen them do better , much better. What I remain unconvinced of at this point is if this is a permanent downward slide or if this is just a stupid phase.

 

There are a lot of people on the edge of leaving. We had very high hopes for this game, based on KOTOR, based on Bioware's writing, based on the money and even based on the fact that not everything EA backs turns to fecal matter. $200 million sounded like a ridiculous amount of money and we figured the game would indeed kill WoW, not by slavishly copying it but innovating really new ways to do old MMO tasks.

 

What we got was a very well written story set, across 8 classes, woven together with stories on more than a dozen visually distinct and stunning worlds, engaging graphics, a kick-*** railshooter....and , upsettingly, a rather bog-standard MMO. The story was so good that, except for the small hard-core end game set that always blazes through content and then screams that end-game sucks, that most of us IGNORED the flaws, bugs , lag, issues, and missing features.

 

But I've gone through all 8 stories. I didn't even play ops until recently, but I've torn through those, and all the flashpoints, and I'm in full campaign and full WH augmented. My bank slots are full. My story is done. And I have nothing left , really, that makes me WANT to play.

 

Worse, I suspect, what the future holds is not as good as what's already in the game. And instead of being upset, instead of the community unifying (or semi-unifying) into a mass and saying "no, this is BS, give us our awesome game" like the ME3 people did with the ending, we're spending all our time arguing over garbage like "The TOS only gives you access!" and "Stop comparing it to other MMO's it has story"!

 

I see no reason to accept mediocrity as a baseline. I expect MUCH better from this team. I want to know why I'm not getting it.

 

I said I'd wait till 1.4 to see a GF and meaningful PVP improvements, and I've gotten half of what I demanded so I'll stick around long enough to see 1.6, which is at this rate going to be a year from now. But that's totally on a contigent basis. I'm paying a sub even though I haven't logged on in weeks. because I firmly believe if you don't put your money where your mouth is that you are indeed a troll.

 

The moment I do decide, firmly to unsubscribe, I'll stop posting, even if I have days left, because I'm not a customer at that point and my voice becomes noise.

[SpazCats]

Reading these forums, you would think there is a massive conspiracy not to actually fix any of the issues that thousands of people have brought forward, but to instead disrupt working techniques, waste programming time on useless features, and ignore long-standing requests in favor of doing something completely and totally against what people want, all wrapped in a patch that creates additional bugs without fixing previous ones.

 

Patches and upgrades are a part of life, just like regular maintenance. Everything breaks down with use and nothing is perfect, and the best coded improvements can react unreliably at times. Yet if the guy changing my oil always forgets to put the oil filter on correctly, or the doctor keeps leaving surgical instruments in people after sewing them back up, they are considered bad and lose business.

 

Yet there remain a group of posters, who despite the fact that more people have left this game than have died in some wars, despite the fact that a $200 million budget and the single most successful movie franchise in history can't even beat fourth-rate MMO's in terms of feature-set and ease of play, despite the fact that after months of subscribing and thousands of helpful constructive suggestions you can't even search properly on the GTN (when it's up), think that the game is great.

 

Bioware's doing a great job. Everyone who unsubscribed is a troll-hater, immature, stupid, or too much of a WoW-kiddie to appreciate the masterwork you've accomplished.

 

No. No, no, ten thousand times, no.

 

Bioware produced Jade Empire, Mass Effect , Dragon Age, and KOTOR, some of the most innovative, best written and creative games ever made. They are not going to be held to the level of ValuSoft when it comes to expectation. I didn't pay money for a no-better-than-RIFT MMO.

 

If you want to thank them, that's your choice, opinion and right. When I mess up things in my job, I have to stay late and get it fixed. I have to miss time with my family, put stress on my already weak heart, work from 7 AM to 9 PM and then an hour from home. And at the end of the day when the customer asks "What went wrong?" I am the first one to say "We messed this up. We'll make it right, quickly, and ensure it doesn't happen again."

 

Blizzard has done that.

NCSoft has done that.

Cryptic has done that.

Activision has done that.

Bethseda has done that.

 

Bioware has fought at every step of the way to take responsibility for their designers and PR agents saying things and then backing off, from infuriating their customers with dismissive attitudes and blaming the customer base for their own failures, for ignoring feedback and then having to about face -- not once, but again, and again, and again. DA2, ME3, how much humble, customer-fury-smackdown pie are they going to have to eat before they realize their methods don't work?

 

Lots, thanks to people who won't hold them responsible.

 

You're entitled to your opinion. But if people are going to dismiss upset customers as "Whiners" , then upset customers are going to dismiss you as "paid shills", "fanboys", or "trolls". Because after the patch and GTN and everything else, that's what I feel you just did, trolled us hard.

 

Very well said.

[Rogoo]

No matter how much test and dev are done, its rare that things go completely to plan.

 

Unless, as soon as your patch hits PTS, there are TONS of reports suggesting that something is not working (namely Crossfire / SLI) and still NOTHING is being done about this and the patch is pushed to live.

 

Just so they can keep their deadline.

 

Nevermind you can't really play the game.

[Aumeer]

I think that this game was actually a funded experiment to see how much abuse subscribers would take before they either unsubscribe or shoot themselves. And people like the OP are making the scientists smile.

[arunav]

Reading these forums, you would think there is a massive conspiracy not to actually fix any of the issues that thousands of people have brought forward, but to instead disrupt working techniques, waste programming time on useless features, and ignore long-standing requests in favor of doing something completely and totally against what people want, all wrapped in a patch that creates additional bugs without fixing previous ones.

 

Patches and upgrades are a part of life, just like regular maintenance. Everything breaks down with use and nothing is perfect, and the best coded improvements can react unreliably at times. Yet if the guy changing my oil always forgets to put the oil filter on correctly, or the doctor keeps leaving surgical instruments in people after sewing them back up, they are considered bad and lose business.

 

Yet there remain a group of posters, who despite the fact that more people have left this game than have died in some wars, despite the fact that a $200 million budget and the single most successful movie franchise in history can't even beat fourth-rate MMO's in terms of feature-set and ease of play, despite the fact that after months of subscribing and thousands of helpful constructive suggestions you can't even search properly on the GTN (when it's up), think that the game is great.

 

Bioware's doing a great job. Everyone who unsubscribed is a troll-hater, immature, stupid, or too much of a WoW-kiddie to appreciate the masterwork you've accomplished.

 

No. No, no, ten thousand times, no.

 

Bioware produced Jade Empire, Mass Effect , Dragon Age, and KOTOR, some of the most innovative, best written and creative games ever made. They are not going to be held to the level of ValuSoft when it comes to expectation. I didn't pay money for a no-better-than-RIFT MMO.

 

If you want to thank them, that's your choice, opinion and right. When I mess up things in my job, I have to stay late and get it fixed. I have to miss time with my family, put stress on my already weak heart, work from 7 AM to 9 PM and then an hour from home. And at the end of the day when the customer asks "What went wrong?" I am the first one to say "We messed this up. We'll make it right, quickly, and ensure it doesn't happen again."

 

Blizzard has done that.

NCSoft has done that.

Cryptic has done that.

Activision has done that.

Bethseda has done that.

 

Bioware has fought at every step of the way to take responsibility for their designers and PR agents saying things and then backing off, from infuriating their customers with dismissive attitudes and blaming the customer base for their own failures, for ignoring feedback and then having to about face -- not once, but again, and again, and again. DA2, ME3, how much humble, customer-fury-smackdown pie are they going to have to eat before they realize their methods don't work?

 

Lots, thanks to people who won't hold them responsible.

 

You're entitled to your opinion. But if people are going to dismiss upset customers as "Whiners" , then upset customers are going to dismiss you as "paid shills", "fanboys", or "trolls". Because after the patch and GTN and everything else, that's what I feel you just did, trolled us hard.

 

While I do not have as tough a work schedule as you, and a slightly different perspective, I agree with most of what you've written.

 

I've been one to think the problems in TOR would be addressed sooner or later, assuming that the development staff has been working on F2P for the most part. For example, in a Star Wars title, lightsabers are an integral part of what makes it what it is, right? It was really strange to see bugged lightsabers everywhere for months on end. WZs were particularly bad, since every Assassin or Marauder left two behind, and often. I thought there must be a complicated reason behind why, and it would be fixed eventually, perhaps in the next major patch.

 

Well, with 1.4 delivered and the undeniable mess it's created, for the first time I think BioWare simply may not be up to running TOR, with the staff it now has. This is the first major patch to hit with the full effects of layoffs likely in place, and it is almost stunningly terrible. We've all come to expect something peculiar to happen after these large patches, but none have ever basically broken the game graphically. And no, this isn't on our end.

 

We'll see how any potential fixes are handled over the next couple of weeks. But if BioWare is not up to addressing game-breaking problems it introduces, perhaps it's time to admit TOR peaked some time ago, and is just heading south for good.

Edited September 28, 2012 by arunav

[SpazCats]

I think that this game was actually a funded experiment to see how much abuse subscribers would take before they either unsubscribe or shoot themselves. And people like the OP are making the scientists smile.

 

Oh how I fear you are right!! -- stages of denial, or however that works