Vactet Posted May 10, 2012 Share Posted May 10, 2012 (edited) So before I get into this, just gotta say that I have played a LOT of MMO's and this one has some of the worst CS i have ever seen. Even blizzard gives more of a dam about their CS. Hell you can't even get to a PERSON on the phone. You select ingame help and then you are read off some recorded bs message before being HUNG UP ON? What the hell? Yeh sorry your CS sucks, fix it or youll continue to purge customers. So the issue. On my level 28 Imperial Agent Sniper. He is on Tattoine. Character name: Bidatar Was working on the main planet quest "The Ghosts of the Desert" where it tells you to go kill the Palawa Leader. I did it. It then updates to say plant these 3 bombs. Right as I planted the 2nd bomb..the quest disappears out of my quest log and i get kicked from the phase I was in because....i no longer have the quest. Quest is gone at this point. So first thought, go back to the quest giver and get it again right? Yeh...cept he is in a phase TOO! And I can't get into it because..dun dun dun..I don't have the quest. So at this point I decide to call CS. Go through the utter bullshi with the phone and not actually getting to a person. Ok fine whatever, horrible CS but whatever. Submit a bug report ingame. Get some random CS person (CS Droid L9-h8) in Live Agent Chat shortly thereafter. Basically the jist was that they couldn't do anything, that they were useless, and thus probably shouldnt exist, that i had to put in ALLL this information in an email, wait for them to replicate the bug, and then maybe id get put back on the quest. Im not asking for any rewards or to have the quest completed for me. I just want to be put back right where i was (Hell..the part right before where it wants you to kill the Palawa Leader would be fine too). But no. This failure of a CS person then proceeds to tell me that oh..you can still progress on the planet, its not an issue. ARE THEY DENSE? Main Planet Quest & Class Quest are the two biggies on every planet. The main planet one leads you around to the different lil quest hubs to get all the other trivial quests. (And i honestly dont remember where the hell they are from when I leveled my Marauder, its been a while). The person assures me they too play the game (Right, and my name is Willy Wonka) and that missing out on this one quest wont affect anything. REALLY? Lets see... The Ghosts of the Desert leads tooo... The Thing Czerka Found...which leads too... some other one. So i miss out on the quest, the xp, the rewards, everything....but L9-h8 says it wont affect anything. Someone needs their head checked. At the same time I am going through every option on their phone system. Finding out that 90% of the time..selecting an option ends with you being hung up on or "Number does not exist" / "Extension Does Not Exist" FIXYO****. Finally get someone..in accounting. I explain the problem again. Pretty much the same response. In the end they want me to basically sit tight, send this email, and wait while they replicate the bug. ONLY then will they put me back on the quest. For ***s Sake. That's garbage CS. Im not asking for some epic loot returned to me that I deleted like a helmet wearing tard. I just want to be put BACK on the quest. Its not hard, its not complicated. Called a friend of mine who works at SOE doing CS for Everquest2. Told him what was going on..response..laughter. And when a SOE CS person says "Wow they are worse than us"..you know its bad. Fact is. SWTOR is a great game especially for hardcore SW fans but the CS is a motha***ing joke. What should happen for such a SIMPLE issue is: Fix issue for player, figure out how issue happened, patch it to make sure it never happened again. Its not my job to tell you how the hell it happened. I can't see the code, or the reports behind the scenes. Edited May 10, 2012 by Vactet Undoing the stupid filter. Why No option to turn it off while viewing? Not some 12 yr old punk kid. Link to comment Share on other sites More sharing options...
Pistols Posted May 10, 2012 Share Posted May 10, 2012 So before I get into this, just gotta say that I have played a LOT of MMO's and this one has some of the worst CS i have ever seen. Outsourcing CS has always been bad, and I have found many of the CS agents for TOR have little knowledge about the game. The CS is about as good as the game is currently... Link to comment Share on other sites More sharing options...
Vactet Posted May 10, 2012 Author Share Posted May 10, 2012 (edited) Sadly true. I remember way back when in the land of Star Wars Galaxies when you talk to CS (Oh you could get them on the phone...WHAT A NOVEL CONCEPT) and you describe an issue..they actually *GASP* knew what the **** you were talking about. And *double gasp* sounded like they wanted to help versus just giving you the run around. If i wanted someone to tickle my sack and tell me its raining...ill go bug the IRS about why my tax return was a bit short. Edited May 10, 2012 by Vactet Link to comment Share on other sites More sharing options...
gayboi Posted May 10, 2012 Share Posted May 10, 2012 Back in the SWG games... you could catch the CSR's in game... I remember one came to out town that we had made.. it was fun! What happend this this kind of CS? Link to comment Share on other sites More sharing options...
WookieePower Posted May 10, 2012 Share Posted May 10, 2012 Yes, I agree CS is really lacking in this game and IB4L. Link to comment Share on other sites More sharing options...
Akantis Posted May 10, 2012 Share Posted May 10, 2012 What should happen for such a SIMPLE issue is: Fix issue for player, figure out how issue happened, patch it to make sure it never happened again. Its not my job to tell you how the hell it happened. I can't see the code, or the reports behind the scenes. Hello, I am protocol droid W3-Y8 Human-Cyborg relations, Thank you for bringing this incident to our attention, we will investigate this issue according to our policies and procedures within 3-4 years. If you have any further problems, please go to my loop message at http://www.SWTOR/CS.com to further p$ss you off. Thank you, and remember to empty your wallets into this sad excuse for a game. W3-Y8 Human-Cyborg relations Link to comment Share on other sites More sharing options...
Trineda Posted May 11, 2012 Share Posted May 11, 2012 Hello everyone! We appreciate feedback, both positive and negative. However, we do ask that that feedback is constructive. This post goes into more detail about what we're looking for in feedback and how to make sure your feedback is constructive and helpful. With that in mind, we're going to go ahead and close the thread. If you have suggestions for the game, we have a forum for specific suggestions, the Suggestion Box. We encourage you to post your suggestions there! Thank you for understanding and helping us make sure that the forums are as constructive and helpful as possible! Link to comment Share on other sites More sharing options...
Recommended Posts