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BW closing tickets without responding to them?


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I've had some issues with bugs and loot in this game. So naturally I use the help feature and create a ticket. Each ticket was closed without any type of response! Anyone else find this to be ridiculous? I mean, I would at the very least appreciate something along the lines of, "Sorry that the boss you killed isn't dropping any loot. This is a bug that should be remedied soon and until then we cannot do anything about it." But just closing them without any response feels like such a slap in the face!
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