iFruit Posted January 19, 2012 Share Posted January 19, 2012 Sorry to have to open a new thread, but they closed the previous one. I don't usually waste time posting or furthermore trolling the forums here or anywhere else but these people have hit my personal boiling point this time. I completely LoVE the game, it is obvious how much care and effort was invested into it by numerous professionals. I love it even more for being the game of which I dreamed as a child first seeing Empire Strikes Back in the mid 80s. I am ready to forgive it all possible bugs, glitches and exploits (which I don't personally use because am proficient in credit/valor-grinding the honest way), Ilum post 1.1 etc. (my char is a lvl50 Commando AS with approx. 2 mil. credits nowhere left to spend). What I am no longer prepared to tolerate is the abhorrent disrespect of the company to non-US, and furthermore, past-CET zone dwellers. I am Russian and can tell you there is a substantial amount of Russian and Eastern European players on our server (Kellian Jarro EU). This post is not about your massive pre-launch campaign in Russia, EA/Bioware, which you quite forecastably made in Russian and then launched the game not only without even so much as text localization OR support for in-chat Cyrillic typing (how EFFIN' hard is THAT?!). It's not about your Customer Suppurt ignoring 3 in-game tickets I sent you on the same elementary issue for 78 (***?!?) hours, or a range of other equally inexplicable instances of ignorance/malovant disregard. It is about the one thing that makes me want to turn my Autocannon to you and explode it with righteous vengeance and furious anger - the way you keep shutting the servers for your GMT+3/4/5 customers, which most oftenly happens at their peek HM/Raid/Warzone activities at applied shutdown time. I loved your game instantly so much that I specifically took a vacation just to enjoy it, and SPLAT - you respond with downtimes for most of my daylight hours of the week immediately following New Year. Your American clientele will predictably backlash to this post with valuable observations about inevitable post-launch intensive trouble-shooting - I will disregard that as they happen to sleep through that exact time and not be subject to this apalling attitude. Today's patch-to-patch-that-patch just completely obliterated me. Thaks to that I can't play even after work... Why the **** can you not downtime EU servers separately?! WHAT is the *********** point of them BEING EU servers otherwise?! Or is your ultimate aim to dump the whole EU client base completely in the eventuality of you growingly poor patching & support efforts?! You forum guys can go on with your traditional vodka-bear-balalaika jokes and comments, but companies with complete disregard for foreign clients in my country do not last long enough to make their first EBITDA. And please EA/Bioware, do not insult our intellect with your incoherent dribbling "aiming to keep downtimes to a minimum blah-blah" copypaste cliches. You technical/support people have completely ruined this by far most magical and drawing Galaxy the MMO community has ever seen. Best of luck with your further expansion into the world market. Link to comment Share on other sites More sharing options...
doublehelix Posted January 19, 2012 Share Posted January 19, 2012 Sorry to have to open a new thread, but they closed the previous one. I don't usually waste time posting or furthermore trolling the forums here or anywhere else but these people have hit my personal boiling point this time. I completely LoVE the game, it is obvious how much care and effort was invested into it by numerous professionals. I love it even more for being the game of which I dreamed as a child first seeing Empire Strikes Back in the mid 80s. I am ready to forgive it all possible bugs, glitches and exploits (which I don't personally use because am proficient in credit/valor-grinding the honest way), Ilum post 1.1 etc. (my char is a lvl50 Commando AS with approx. 2 mil. credits nowhere left to spend). What I am no longer prepared to tolerate is the abhorrent disrespect of the company to non-US, and furthermore, past-CET zone dwellers. I am Russian and can tell you there is a substantial amount of Russian and Eastern European players on our server (Kellian Jarro EU). This post is not about your massive pre-launch campaign in Russia, EA/Bioware, which you quite forecastably made in Russian and then launched the game not only without even so much as text localization OR support for in-chat Cyrillic typing (how EFFIN' hard is THAT?!). It's not about your Customer Suppurt ignoring 3 in-game tickets I sent you on the same elementary issue for 78 (***?!?) hours, or a range of other equally inexplicable instances of ignorance/malovant disregard. It is about the one thing that makes me want to turn my Autocannon to you and explode it with righteous vengeance and furious anger - the way you keep shutting the servers for your GMT+3/4/5 customers, which most oftenly happens at their peek HM/Raid/Warzone activities at applied shutdown time. I loved your game instantly so much that I specifically took a vacation just to enjoy it, and SPLAT - you respond with downtimes for most of my daylight hours of the week immediately following New Year. Your American clientele will predictably backlash to this post with valuable observations about inevitable post-launch intensive trouble-shooting - I will disregard that as they happen to sleep through that exact time and not be subject to this apalling attitude. Today's patch-to-patch-that-patch just completely obliterated me. Thaks to that I can't play even after work... Why the **** can you not downtime EU servers separately?! WHAT is the *********** point of them BEING EU servers otherwise?! Or is your ultimate aim to dump the whole EU client base completely in the eventuality of you growingly poor patching & support efforts?! You forum guys can go on with your traditional vodka-bear-balalaika jokes and comments, but companies with complete disregard for foreign clients in my country do not last long enough to make their first EBITDA. And please EA/Bioware, do not insult our intellect with your incoherent dribbling "aiming to keep downtimes to a minimum blah-blah" copypaste cliches. You technical/support people have completely ruined this by far most magical and drawing Galaxy the MMO community has ever seen. Best of luck with your further expansion into the world market. TL;DR : I am mad Link to comment Share on other sites More sharing options...
Catnic Posted January 19, 2012 Share Posted January 19, 2012 What is the big deal here? A starting MMO of this size will have (and all the other ones did have) downtime because of maintanance and unexpected bugfixes. Let Bioware do their jobs in getting them fixed first and after that let them focus on getting their support crew doing their jobs in our offtimes. What if we lose a few hours of gametime? I know it's 2012 and the end is neigh (according to some) but surely SWTOR's downtime doesnt qualify as such. Before you start asking: Yes, I am from Europe/The Netherlands and when the servers are down i'll just do something else. Link to comment Share on other sites More sharing options...
Xerda Posted January 19, 2012 Share Posted January 19, 2012 /support EU friendly maintenance and patch times Link to comment Share on other sites More sharing options...
DigitalPrime Posted January 19, 2012 Share Posted January 19, 2012 (edited) Most of us european people are at work during the day, the majority. BW have got their times right. Quit with the threads already! Edited January 19, 2012 by DigitalPrime Link to comment Share on other sites More sharing options...
xandax Posted January 19, 2012 Share Posted January 19, 2012 Most of us european people are at work during the day, the majority. BW have got their times right. Quit with the threads already! Few European people work to 8.30 PM Link to comment Share on other sites More sharing options...
Divolinon Posted January 19, 2012 Share Posted January 19, 2012 What is the big deal here? A starting MMO of this size will have (and all the other ones did have) downtime because of maintanance and unexpected bugfixes. Let Bioware do their jobs in getting them fixed first and after that let them focus on getting their support crew doing their jobs in our offtimes. What if we lose a few hours of gametime? I know it's 2012 and the end is neigh (according to some) but surely SWTOR's downtime doesnt qualify as such. Before you start asking: Yes, I am from Europe/The Netherlands and when the servers are down i'll just do something else. The point is we pay just as much (if not more) then the Americans and they get the better service. Link to comment Share on other sites More sharing options...
Jasuk Posted January 19, 2012 Share Posted January 19, 2012 Sorry to have to open a new thread, but they closed the previous one. And you thought it'd be a good idea to make another, eh? Link to comment Share on other sites More sharing options...
defiantlegacy Posted January 19, 2012 Share Posted January 19, 2012 (edited) <--- Irish player in total agreement with you. Sorry to have to open a new thread, but they closed the previous one. I don't usually waste time posting or furthermore trolling the forums here or anywhere else but these people have hit my personal boiling point this time. I completely LoVE the game, it is obvious how much care and effort was invested into it by numerous professionals. I love it even more for being the game of which I dreamed as a child first seeing Empire Strikes Back in the mid 80s. I am ready to forgive it all possible bugs, glitches and exploits (which I don't personally use because am proficient in credit/valor-grinding the honest way), Ilum post 1.1 etc. (my char is a lvl50 Commando AS with approx. 2 mil. credits nowhere left to spend). What I am no longer prepared to tolerate is the abhorrent disrespect of the company to non-US, and furthermore, past-CET zone dwellers. I am Russian and can tell you there is a substantial amount of Russian and Eastern European players on our server (Kellian Jarro EU). This post is not about your massive pre-launch campaign in Russia, EA/Bioware, which you quite forecastably made in Russian and then launched the game not only without even so much as text localization OR support for in-chat Cyrillic typing (how EFFIN' hard is THAT?!). It's not about your Customer Suppurt ignoring 3 in-game tickets I sent you on the same elementary issue for 78 (***?!?) hours, or a range of other equally inexplicable instances of ignorance/malovant disregard. It is about the one thing that makes me want to turn my Autocannon to you and explode it with righteous vengeance and furious anger - the way you keep shutting the servers for your GMT+3/4/5 customers, which most oftenly happens at their peek HM/Raid/Warzone activities at applied shutdown time. I loved your game instantly so much that I specifically took a vacation just to enjoy it, and SPLAT - you respond with downtimes for most of my daylight hours of the week immediately following New Year. Your American clientele will predictably backlash to this post with valuable observations about inevitable post-launch intensive trouble-shooting - I will disregard that as they happen to sleep through that exact time and not be subject to this apalling attitude. Today's patch-to-patch-that-patch just completely obliterated me. Thaks to that I can't play even after work... Why the **** can you not downtime EU servers separately?! WHAT is the *********** point of them BEING EU servers otherwise?! Or is your ultimate aim to dump the whole EU client base completely in the eventuality of you growingly poor patching & support efforts?! You forum guys can go on with your traditional vodka-bear-balalaika jokes and comments, but companies with complete disregard for foreign clients in my country do not last long enough to make their first EBITDA. And please EA/Bioware, do not insult our intellect with your incoherent dribbling "aiming to keep downtimes to a minimum blah-blah" copypaste cliches. You technical/support people have completely ruined this by far most magical and drawing Galaxy the MMO community has ever seen. Best of luck with your further expansion into the world market. Edited January 19, 2012 by defiantlegacy Link to comment Share on other sites More sharing options...
defiantlegacy Posted January 19, 2012 Share Posted January 19, 2012 And you thought it'd be a good idea to make another, eh? It raises awareness so ... yes Link to comment Share on other sites More sharing options...
Savari Posted January 19, 2012 Share Posted January 19, 2012 Truly want a game with that's easier on your timezone? Go play FF14 It's Devs are in Japan and they maintenance based on that. *shrugs* Horrible game, but hey... this is that all encompassing downtime we're talking about. There has been times when games did regular maintenance in the evenings or afternoons for my timezone... I even had a few "Ahh ****!" moments... but, maybe I'm just more laid back because I never found a reason to jump up in arms and go making demands on the forums or in tickets. Also, so long as the world works as it does... downtime will ALWAYS affect someone's playtime. The way it is atm it is a minimal affect on US & EU players. Myself, I'm affected by the current downtime as I am a morning player usually, but... what's done is done. I'll live. ^_^ Link to comment Share on other sites More sharing options...
Kirjava Posted January 19, 2012 Share Posted January 19, 2012 I can deal with the maintenance periods, it's all the anti-european hate posts, I have a problem with. Link to comment Share on other sites More sharing options...
KerinKor Posted January 19, 2012 Share Posted January 19, 2012 Sorry to have to open a new thread, but they closed the previous one. Hopefully they'll delete this one and ban you this time. Link to comment Share on other sites More sharing options...
Gehoornde Posted January 19, 2012 Share Posted January 19, 2012 Sorry to have to open a new thread, but they closed the previous one. I don't usually waste time posting or furthermore trolling the forums here or anywhere else but these people have hit my personal boiling point this time. I completely LoVE the game, it is obvious how much care and effort was invested into it by numerous professionals. I love it even more for being the game of which I dreamed as a child first seeing Empire Strikes Back in the mid 80s. I am ready to forgive it all possible bugs, glitches and exploits (which I don't personally use because am proficient in credit/valor-grinding the honest way), Ilum post 1.1 etc. (my char is a lvl50 Commando AS with approx. 2 mil. credits nowhere left to spend). What I am no longer prepared to tolerate is the abhorrent disrespect of the company to non-US, and furthermore, past-CET zone dwellers. I am Russian and can tell you there is a substantial amount of Russian and Eastern European players on our server (Kellian Jarro EU). This post is not about your massive pre-launch campaign in Russia, EA/Bioware, which you quite forecastably made in Russian and then launched the game not only without even so much as text localization OR support for in-chat Cyrillic typing (how EFFIN' hard is THAT?!). It's not about your Customer Suppurt ignoring 3 in-game tickets I sent you on the same elementary issue for 78 (***?!?) hours, or a range of other equally inexplicable instances of ignorance/malovant disregard. It is about the one thing that makes me want to turn my Autocannon to you and explode it with righteous vengeance and furious anger - the way you keep shutting the servers for your GMT+3/4/5 customers, which most oftenly happens at their peek HM/Raid/Warzone activities at applied shutdown time. I loved your game instantly so much that I specifically took a vacation just to enjoy it, and SPLAT - you respond with downtimes for most of my daylight hours of the week immediately following New Year. Your American clientele will predictably backlash to this post with valuable observations about inevitable post-launch intensive trouble-shooting - I will disregard that as they happen to sleep through that exact time and not be subject to this apalling attitude. Today's patch-to-patch-that-patch just completely obliterated me. Thaks to that I can't play even after work... Why the **** can you not downtime EU servers separately?! WHAT is the *********** point of them BEING EU servers otherwise?! Or is your ultimate aim to dump the whole EU client base completely in the eventuality of you growingly poor patching & support efforts?! You forum guys can go on with your traditional vodka-bear-balalaika jokes and comments, but companies with complete disregard for foreign clients in my country do not last long enough to make their first EBITDA. And please EA/Bioware, do not insult our intellect with your incoherent dribbling "aiming to keep downtimes to a minimum blah-blah" copypaste cliches. You technical/support people have completely ruined this by far most magical and drawing Galaxy the MMO community has ever seen. Best of luck with your further expansion into the world market. Didn't read but I agree 100% if it's about bashing the game/BW and I disagree 100 %if it's about how good the game is. Link to comment Share on other sites More sharing options...
bekari Posted January 19, 2012 Share Posted January 19, 2012 when 50% of ppl will not renew subscription they will understand that they are doing something wrong tomorrow is last for those who payed from CC, so we will see how many costumers left Link to comment Share on other sites More sharing options...
spudbynight Posted January 19, 2012 Share Posted January 19, 2012 when 50% of ppl will not renew subscription they will understand that they are doing something wrong tomorrow is last for those who payed from CC, so we will see how many costumers left cUstomers Link to comment Share on other sites More sharing options...
MrSchmo Posted January 19, 2012 Share Posted January 19, 2012 The maintance periods really never have effected me, I'm either sleeping or working during those times. I know it effects a lot of eu playing time. But what I never hear from them is a better time or solution to maintance. I don't think do runs ata separate time is it because you don't know how their systems work an even if it's possible. Link to comment Share on other sites More sharing options...
Alpha-Llama Posted January 19, 2012 Share Posted January 19, 2012 cUstomers cosplayers Link to comment Share on other sites More sharing options...
Zgabu Posted January 19, 2012 Share Posted January 19, 2012 Maintenance periods are run around what will affect the least amount of players. It will always affect some but the majority won;t be affected. And yes, 51% is a majority. Link to comment Share on other sites More sharing options...
Darth_Koredar Posted January 19, 2012 Share Posted January 19, 2012 tl:dr, your a madbro, they probably closed this for a good reason. Link to comment Share on other sites More sharing options...
stahlej Posted January 19, 2012 Share Posted January 19, 2012 I canned my account just now. Reason Can't play the game becuase I live in Europe and servers are down during the day. Link to comment Share on other sites More sharing options...
Jopall Posted January 19, 2012 Share Posted January 19, 2012 I completely agree with the OP. I don't mind the amount of bugs in the game as long as they fix them, but don't go fixing them in the flipping day when I get back and just want to play for a bit before I have to do other stuff. But no, I come back and the maintenance says till 4PM or whatever and it ends up being about 6PM before they're actually back up. 1) At least put the correct time that you plan to put the servers back up. Not this "2 hours later" bullsh*t. I'd rather have the correct time. 2) Why are they in the middle of the day for European people? How in any way is that fair? Please, just separate out the US from the EU and make this easier for the EU people, we love this game and we want to continue playing but it's completely unfair for us with the maintenance times. On another note.. Really? The help tickets? I put one up and waited 4 days for a response and it got closed in the end by bioware. Thanks for the help, really. -_- Link to comment Share on other sites More sharing options...
CLRCRET Posted January 19, 2012 Share Posted January 19, 2012 I'm U.S. but I work nights so most of the downtimes are during my main play time. I guess I could write up a post saying how BioWare hates us U.S. night workers, but I normally just play Skyrim instead Link to comment Share on other sites More sharing options...
Mertissielle Posted January 19, 2012 Share Posted January 19, 2012 Maintenance periods are run around what will affect the least amount of players. It will always affect some but the majority won;t be affected. And yes, 51% is a majority. And yet every single other major MMO release of the past decade has managed to have rolling maintenance windows. The industry standard has long since been established. Saying now that it's okay for more people than not is immaterial when literally every other company has been doing it a better way since MMOs became a mass market proposition. Link to comment Share on other sites More sharing options...
Vastalee Posted January 19, 2012 Share Posted January 19, 2012 Hello, While we understand your frustrations with maintenance times, we do have an existing thread discussing this topic. You can find the existing thread here: Weekly server maintenance EU times? Please continue your discussion at the above link. Thanks! Link to comment Share on other sites More sharing options...
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