herbzilla Posted January 17, 2012 Posted January 17, 2012 I hope I did not see this right..... a customer server rep just posted and closed a topic in GENERAL DISCUSSION about not wasting peoples money and the person being concerned about Bioware not having there company in order enough to know when to postpone a patch ahead of time. Now your really scaring me Bioware. Will you sit there and silence your customers during the duration of the games life? Specially when we pay for this product. Please explain Bioware
Havocis Posted January 17, 2012 Posted January 17, 2012 They are closing out posts left and right tonight if you mention ANYTHING about patch 1.1 delay being a marketing ploy. Oh no I did it again... Post closed in...
KhealThar Posted January 17, 2012 Posted January 17, 2012 They silence you because you go against the rules you agreed to follow when you signed up on the website. Just because you throw money at something, doesn't mean you get to do whatever you want. Now is the time you get to learn that life lesson.
Kabloosh Posted January 17, 2012 Posted January 17, 2012 They obviously won't. I just saw a thread get locked for pointing out a bug. Its like you can't talk about anything on these forums or that is how it feels.
Fireside Posted January 17, 2012 Posted January 17, 2012 Moderators on AoC did this also and look where that got them. Free to Play
pitrik Posted January 17, 2012 Posted January 17, 2012 Big Brother tactics are part of why we SWG vets love(d) SOE so much. Hoping to see lots of that here - it'll feel like SWG isn't really gone.
herbzilla Posted January 17, 2012 Author Posted January 17, 2012 I think we deserve an explanation for this VERY rude customer service behavior. Very upsetting
Selaik Posted January 17, 2012 Posted January 17, 2012 really you need an explanation ? you think the mod working in the middle of the night has that kind of power? could it be they have orders to close anything that is not directly connected to the game? (not saying I agree) thats probable more like it right ? what do you think OP .... /tinfoil hat
Kourage Posted January 17, 2012 Posted January 17, 2012 I hope I did not see this right..... a customer server rep just posted and closed a topic in GENERAL DISCUSSION about not wasting peoples money and the person being concerned about Bioware not having there company in order enough to know when to postpone a patch ahead of time. Now your really scaring me Bioware. Will you sit there and silence your customers during the duration of the games life? Specially when we pay for this product. Please explain Bioware Not very constructive of you... Would you like to discuss the game or rather whine about BioWare?
acheros Posted January 17, 2012 Posted January 17, 2012 I think we deserve an explanation for this VERY rude customer service behavior. Very upsetting discussing any customer service action such as bans, thread closings, ect, is also against the TOS.
herbzilla Posted January 17, 2012 Author Posted January 17, 2012 I think this is a General Discussion channel to discuss the game, its patches, and different content. Hence the original poster posted on that got his thread closed...
EtoSsS Posted January 17, 2012 Posted January 17, 2012 You make it seem like it should be a headline on a news network. It honestly doesn't have much of a place in a "general discussion" forum. It should go in the customer service forum and honestly, I don't know what the big deal is. The patch is postponed. You have to wait a couple of days. You know what you can do? Spend that time doing something more productive than complaining on a forum about a game. When there are constant threads about the same exact thing over and over and over and over and over again, even customer service reps are going to get annoyed. They are human, not little robots. It's not rude, it's containing a situation that has been blown out of proportion by people drinking too much Mountain Dew and not seeing any daylight. I don't think I've ever seen so many self-entitled children in a single place...
Liquidacid Posted January 17, 2012 Posted January 17, 2012 why do people freak that their off topic threads get closed for being off topic ?
herbzilla Posted January 17, 2012 Author Posted January 17, 2012 The problem is not complaining about Bioware. The problem is closing threads and deleting them, rather than moving them to the proper channel like they do to some other threads.
Yvin Posted January 17, 2012 Posted January 17, 2012 Hello everyone, We've closed this thread. We understand that moderation can be frustrating, but discussing it on the forums is not allowed. We ask that any concerns over moderation - both positive and negative - be emailed to [email protected] so your concerns can be addressed one-on-one. Thanks!
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