Tefrin Posted January 10, 2012 Share Posted January 10, 2012 Whenever i use trade skill mission scroll i never get the mission. I have lost 7 scroll so far and here is the response i received from bioware: Greetings I am Protocol Droid P4-Q1 of Human-Cyborg Relations... I have received your transmission regarding your crew skill mission scrolls. I'm sorry to hear these aren't showing in your log, however without the exact names of the items used we are unable to offer you any further assistance. Please do not hesitate to contact us again if there is anything further we can help you with. Galactic Support is our specialty... Sincerely, Protocol Droid P4-Q1 (aka Leanne) Star Wars: The Old Republic Customer Service They missed the point that i can't use the missions at all, that part of the game I CANNOT play. When i use a scroll any trade skill scroll it does not show on my mission log Link to comment Share on other sites More sharing options...
jtravisp Posted January 10, 2012 Share Posted January 10, 2012 "without the exact names of the items used we are unable to offer you any further assistance. " Did you supply this? Link to comment Share on other sites More sharing options...
Fanyen Posted January 10, 2012 Share Posted January 10, 2012 "without the exact names of the items used we are unable to offer you any further assistance. " Did you supply this? Does it matter? Why would they end the contact with that instead of asking for more information, or maybe doing a little investigation? Link to comment Share on other sites More sharing options...
Striker Posted January 10, 2012 Share Posted January 10, 2012 And did you check the lower level missions from the dropdown? Sometimes the scrolls you learn aren't for your current skill level. Link to comment Share on other sites More sharing options...
ferroz Posted January 10, 2012 Share Posted January 10, 2012 "without the exact names of the items used we are unable to offer you any further assistance." +1 the response seems pretty clear. Link to comment Share on other sites More sharing options...
danbond Posted January 10, 2012 Share Posted January 10, 2012 I might be wrong on this, but reading your post suggests that you are under the impression that they are quests that will show up in your quest log? However if I'm incorrect and you realise they are crew skill missions, then apologies and you can ignore the rest of the post. However if it is the case, the reason they don't show up is that they aren't quests - they are crew skill missions, which will show up on the crew skills mission tab for the associated skill. Where they show up depends upon what level the crew skill scroll is (for example, 300 will show up under 41-48) Link to comment Share on other sites More sharing options...
Striker Posted January 10, 2012 Share Posted January 10, 2012 (edited) Does it matter? Why would they end the contact with that instead of asking for more information, or maybe doing a little investigation? Thats how I reply to any helpdesk tickets that don't have enough information provided. Of course the people that send me tickets should know better but thats what tier 1 support should do as well. Edited January 10, 2012 by Striker Link to comment Share on other sites More sharing options...
jtravisp Posted January 10, 2012 Share Posted January 10, 2012 Does it matter? Why would they end the contact with that instead of asking for more information, or maybe doing a little investigation? It matters because they said it matters. Resubmit with the requested information. Link to comment Share on other sites More sharing options...
Sotaudi Posted January 10, 2012 Share Posted January 10, 2012 It matters because they said it matters. Resubmit with the requested information. This. They told you that they don't have enough details to know what your problem is. Provide them with the details they asked for and see what their response is before complaining they are not helping you. Link to comment Share on other sites More sharing options...
Chevex Posted January 10, 2012 Share Posted January 10, 2012 It matters because they said it matters. Resubmit with the requested information. This^ This is why I quit doing tech support back in the day. Morons would submit tickets all the time without enough information. Then when I ask them for the information I need they send back "OMG WHY DOES THAT MATTER CAN'T YOU JUST FIX IT??!!1!??!" /facepalm Link to comment Share on other sites More sharing options...
Phoenixblight Posted January 10, 2012 Share Posted January 10, 2012 Player: "I have this bug that happens sometimes when I am playing" CSR: "I am unable to help due to insufficient data" Player: "Y U NO fix issue?" Player creates a thread to complain. Link to comment Share on other sites More sharing options...
Tefrin Posted January 10, 2012 Author Share Posted January 10, 2012 I might be wrong on this, but reading your post suggests that you are under the impression that they are quests that will show up in your quest log? However if I'm incorrect and you realise they are crew skill missions, then apologies and you can ignore the rest of the post. However if it is the case, the reason they don't show up is that they aren't quests - they are crew skill missions, which will show up on the crew skills mission tab for the associated skill. Where they show up depends upon what level the crew skill scroll is (for example, 300 will show up under 41-48) Thank you for explaining this where the missions are placed. When i uses the scroll is said you gain **** mission so when i looked in my mission log there was nothing. I appreciate you helping me instead of just trolling me. Link to comment Share on other sites More sharing options...
MegaBubble Posted January 10, 2012 Share Posted January 10, 2012 Thank you for explaining this where the missions are placed. When i uses the scroll is said you gain **** mission so when i looked in my mission log there was nothing. I appreciate you helping me instead of just trolling me. Glad you got your issue fixed, mate. Now be nice and apologize to customer support for badmouthing them. Link to comment Share on other sites More sharing options...
jtravisp Posted January 10, 2012 Share Posted January 10, 2012 Thank you for explaining this where the missions are placed. When i uses the scroll is said you gain **** mission so when i looked in my mission log there was nothing. I appreciate you helping me instead of just trolling me. Trolling does not mean what you think it means. Link to comment Share on other sites More sharing options...
Tefrin Posted January 10, 2012 Author Share Posted January 10, 2012 (edited) Glad you got your issue fixed, mate. Now be nice and apologize to customer support for badmouthing them. My problem is solved the customer support was still horrid. They didn't try to solve my problem, they looked at my ticket said we cant replace your quests have a nice day. The problem I was having was i thought the missions were bugged and I was losing them, and with the amount of bug can you blame me for thinking it was a glitch? They didn't look into why I was losing the quests, CS just said you don't have the names of the quests we cant replace them. Luckily there was a nice player that recognized where I was making my mistake and helped me. I waited 10 days for my ticket to be answered before i came and posted here. I guess I should have posted here first to find that answer i needed. Edited January 10, 2012 by Tefrin Link to comment Share on other sites More sharing options...
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