larryeabel Posted January 10, 2012 Share Posted January 10, 2012 why do you close tickets without the answering them. you have no phone support,no in-game support. for 7 days ive been putting in tickets only to have them closed. bioware you are traveking down the road to an epic fail. Link to comment Share on other sites More sharing options...
fasndf Posted January 10, 2012 Share Posted January 10, 2012 The amount of tickets and things on the forums they are getting right now must be overwhelming. The game is just a couple weeks out of release so naturally there are going to be bugs and I'm not saying you shouldn't report them, I'm just saying they have so much to fix right now that they can't answer the same ticket 10,000 times from 10,000 different people. I'm sure in a month or two when they start fixing more and more things they will be able to answer more tickets simply because there won't be thousands of bugs in the game. I guess all I'm saying is that things will get fixed, its just a matter of time. Link to comment Share on other sites More sharing options...
Vadyus Posted January 10, 2012 Share Posted January 10, 2012 Since they have customers RIGHT NOW, they really should bother themself with providing customer support RIGHT NOW. Or when it will be fixed, there will be no customers to support Link to comment Share on other sites More sharing options...
SodaOfYoda Posted January 10, 2012 Share Posted January 10, 2012 Everytime I've called their phone support, it's been automated response telling me to call back. I gave up that avenue pretty quickly. It's rather worthless. Luckily Amazon came through for me same day with another code since my issued early access code was already in use. This was on the 17th though. Not sure how it is now but can't imagine it to be any better. Link to comment Share on other sites More sharing options...
Xerda Posted January 10, 2012 Share Posted January 10, 2012 why do you close tickets without the answering them. you have no phone support,no in-game support. for 7 days ive been putting in tickets only to have them closed. bioware you are traveking down the road to an epic fail. I feel you. Have had to re-ticket a couple of times where the droid responses were irrelevant or telling me some basic information like step by step instructions on how to resent my talent points when I was reporting a problem with not being able to learn new skills from a craft trainer despite having the required level. Many responses now include a customer survey url. Just keep telling them how terrible they are. I presume if they are gathering the information they actually want to measure the service they are providing. I like the game, I'm enjoying it but the CS is appalling. Link to comment Share on other sites More sharing options...
nerfAvari Posted January 10, 2012 Share Posted January 10, 2012 I feel you. Have had to re-ticket a couple of times where the droid responses were irrelevant or telling me some basic information like step by step instructions on how to resent my talent points when I was reporting a problem with not being able to learn new skills from a craft trainer despite having the required level. Many responses now include a customer survey url. Just keep telling them how terrible they are. I presume if they are gathering the information they actually want to measure the service they are providing. I like the game, I'm enjoying it but the CS is appalling. ive seen the trainer issue as well, im 400 artific and cant learn lvl 340 ish mods, just enhancements. Link to comment Share on other sites More sharing options...
ddance Posted January 10, 2012 Share Posted January 10, 2012 Seems like the copy/paste responses are just a waste of both the player and customer support's time, unless the copy/paste is actually relevant to the player's issue. In the most likely event of that not being the case, the player just opens up another ticket which customer support then has to deal with again and again until the user gets a satisfactory response. This way of resolving issues seems like it would just cause way more extra work for customer support. Link to comment Share on other sites More sharing options...
TonyACT Posted January 10, 2012 Share Posted January 10, 2012 Seems like the copy/paste responses are just a waste of both the player and customer support's time, unless the copy/paste is actually relevant to the player's issue. In the most likely event of that not being the case, the player just opens up another ticket which customer support then has to deal with again and again until the user gets a satisfactory response. This way of resolving issues seems like it would just cause way more extra work for customer support. Agreed. have opened a 2nd ticket after my first resulted in an insulting canned response that was not relevant to my issue, and was then closed. Link to comment Share on other sites More sharing options...
Tommyjc Posted January 10, 2012 Share Posted January 10, 2012 why do you close tickets without the answering them. you have no phone support,no in-game support. for 7 days ive been putting in tickets only to have them closed. bioware you are traveking down the road to an epic fail. I usually defend this game alot, but here i gotta agree, they really did drop the ball hardest here, there's no excuse for people with huge bugs, to not get help for weeks, they knew roughly what their player base would be, they should have been ready, they weren't, they hired bad customer support, and not enough of it. Hopefully they remedy this, it can be a real downer for some people. Link to comment Share on other sites More sharing options...
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