xRydisx Posted January 10, 2012 Share Posted January 10, 2012 so, since lastest patch I haven't been able to mod/unmod my equipment. Put in several tickets and nada. Spent over 3 hours on 2 separate occasions trying to call. Never got through. This is extremely pathetic in terms of customer support and a pretty big drastic bug. About to lose another sub Link to comment Share on other sites More sharing options...
JHarkrider Posted January 10, 2012 Share Posted January 10, 2012 What were you hoping to accomplish by calling? Just curious. Just report the bug, there's not much else that can be done. The CSRs won't be able to fix a bug, just so you know... It takes time to get things worked out. Link to comment Share on other sites More sharing options...
xRydisx Posted January 10, 2012 Author Share Posted January 10, 2012 (edited) What were you hoping to accomplish by calling? Just curious. Just report the bug, there's not much else that can be done. The CSRs won't be able to fix a bug, just so you know... It takes time to get things worked out. because one of the closed tickets told me to call. It was even one of the options when calling to report bugs. And it wouldn't even matter. One should never have to spend 3 hours on the phone to get in contact with service. It is utterly pathetic. In the meantime I have a function of the game I am completely unable to use..and I can't even get a ticket that is even updated. Just insta closed. Edited January 10, 2012 by xRydisx Link to comment Share on other sites More sharing options...
JHarkrider Posted January 10, 2012 Share Posted January 10, 2012 because one of the closed tickets told me to call. It was even one of the options when calling to report bugs. Ah, I hadn't heard of that until now. Your best bet is still to report the bug using the in-game system. And after that, just try to be patient, or find a workaround (use non-moddable gear until the bug is fixed, if possible). Link to comment Share on other sites More sharing options...
Numskll Posted January 10, 2012 Share Posted January 10, 2012 I had a couple of issues early on realted to my account. They didn't even read my issues. They just sent me canned non responsive replies and closed the ticket. CS is not intended to provide service to the customer. They are another time sink, like running to your ship. Link to comment Share on other sites More sharing options...
Liquidacid Posted January 10, 2012 Share Posted January 10, 2012 (edited) . One should never have to spend 3 hours on the phone to get in contact with service. It is utterly pathetic. then you must have never called any large company for customer support before... 3 hours is actually on the lower end of average time spent waiting for most large companions CS... I called Microsoft CS once and spent 14 hours on hold.. I went to sleep on hold and woke up still on hold.. the only time you get short waiting times when calling a CS is when they outsource it so much the people you talk to are less useful than if you had talked to a machine... as far as TOR goes... every ticket I submitted was answered withing a day or 2 and my one that was an item restoration was resolved 2 hours after I submitted Edited January 10, 2012 by Liquidacid Link to comment Share on other sites More sharing options...
rfatcheric Posted January 10, 2012 Share Posted January 10, 2012 Pebkac Link to comment Share on other sites More sharing options...
navycrow Posted January 10, 2012 Share Posted January 10, 2012 soo you decided to complain in genral fourms about this instead of the custer support one hopping i could hop into the game and fix your prob..... Link to comment Share on other sites More sharing options...
xRydisx Posted January 10, 2012 Author Share Posted January 10, 2012 then you must have never called any large company for customer support before... 3 hours is actually on the lower end of average time spent waiting for most large companions CS... I called Microsoft CS once and spent 14 hours on hold.. I went to sleep on hold and woke up still on hold.. the only time you get short waiting times when calling a CS is when they outsource it so much the people you talk to are less useful than if you had talked to a machine... as far as TOR goes... every ticket I submitted was answered withing a day or 2 and my one that was an item restoration was resolved 2 hours after I submitted I have, and I actually work for a benefits company. Anything longer then 5 minutes is deemed very bad. I call into tech services for equipment we run, and I have done so for FFXI and rift. Cable/phone/internet..never 3 hours. And thats 3 hours before I hung up..not before anyone actually answering. 14 hours..really doubt that..if you in deed fell asleep..if you didn't answer them..they would of just d/c you or through you back in hold. Link to comment Share on other sites More sharing options...
xRydisx Posted January 10, 2012 Author Share Posted January 10, 2012 soo you decided to complain in genral fourms about this instead of the custer support one hopping i could hop into the game and fix your prob..... oh I did..but if they dont care hey..ill let others know too. I for one would like to know how bad the CS is for the game im playing. If you dont care about how they handle things..then more the fool you. Link to comment Share on other sites More sharing options...
Liquidacid Posted January 10, 2012 Share Posted January 10, 2012 I have, and I actually work for a benefits company. Anything longer then 5 minutes is deemed very bad. I call into tech services for equipment we run, and I have done so for FFXI and rift. Cable/phone/internet..never 3 hours. And thats 3 hours before I hung up..not before anyone actually answering. 14 hours..really doubt that..if you in deed fell asleep..if you didn't answer them..they would of just d/c you or through you back in hold. ah yes the internet where everyone who has a complaint just also happens to be an expert and/or work in the field of service they are complaining about ... Link to comment Share on other sites More sharing options...
Psytic Posted January 10, 2012 Share Posted January 10, 2012 I have, and I actually work for a benefits company. Anything longer then 5 minutes is deemed very bad. I call into tech services for equipment we run, and I have done so for FFXI and rift. Cable/phone/internet..never 3 hours. And thats 3 hours before I hung up..not before anyone actually answering. 14 hours..really doubt that..if you in deed fell asleep..if you didn't answer them..they would of just d/c you or through you back in hold. Ive waited for CS for my cell phone company and my cable company for 4 to 5 hours before. I just throw it on speaker phone and go about my day. Link to comment Share on other sites More sharing options...
Woopya Posted January 10, 2012 Share Posted January 10, 2012 (edited) Ive waited for CS for my cell phone company and my cable company for 4 to 5 hours before. I just throw it on speaker phone and go about my day. No reason to justify it by saying "ive done it before." Seriously, those of you defending Bioware CS have not delt with them. Its REALLY bad. Keep in mind, I like this game. I dont want to criticize it in any way. But Bioware's CS is bad. And bad is bad even if I dont want it to be. Edited January 10, 2012 by Woopya Link to comment Share on other sites More sharing options...
xRydisx Posted January 10, 2012 Author Share Posted January 10, 2012 (edited) ah yes the internet where everyone who has a complaint just also happens to be an expert and/or work in the field of service they are complaining about ... I said I worked for a benefits company. Didn't say I was a CS rep. But you know..they do send out reports detailing what is expected of us as a company. They do these things you know. And I detailed my personal experience. But yes, please go on trying to make yourself look good There is nothing wrong with stating how bad their CS is. That is a huge service that no company wants to get wrong. If complaining is how we get it fixed, then yes, we should complain. If you don't care..whatever..means this topic is nothing of import to you..so you can go troll a different complaint thread. Edited January 10, 2012 by xRydisx Link to comment Share on other sites More sharing options...
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