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Itchyx

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  1. I had preordered the game and it was an amazing game when it came out. It had a great story, characters, and play style. Needless to say it needed a few improvements. I stopped playing after about 6 months and just came back 2 weeks ago. I did purchase the subscription. It is sad to see that everything has changed so much and not in a good way. Races that were previously available are now bought with Cartel Coins. Most things that were just included in the game are now bought with Cartel Coins which are in turn bought with real money. I understand that the game had bombed really horribly. It bombed not because of the fan base and the players, it bombed because you had made promises on end game contact that never came when you said it would. You had reset everyone's valor to make it fair again. Not just the players that were affected, Everyone! This was extremely demoralizing for the players. So the way you make it right for the customer was not to bring an expansion or extra content, you decided that to regain all your losses was to nickel and dime everyone. Anyone that purchased the collectors edition got a huge slap in the face with a big F@#$ You! You made the stuff that was suppose to be pre-order bonus and collector edition bonus unavailable to them. Now they have to pay to get it again. Show some loyalty to your players if you expect to get loyalty in return. The customers owe you nothing, it is all on you as a company to make it right with them. So far you have failed them miserably. When you consolidated all of the servers you chose servers for everyone and if they want to transfer to another server, you are making them pay Cartel Coins (Real Money). You should give everyone a 1 time free pass for transfers. Next you will need to fix your customer service, it sucks. There is no personal attention and all scripted. GM's do not read into tickets, they just issue a scripted response. Most of all they do not take care of the customers. Step up to the plate and make this right for the customers and you will see a huge return. I doubt anything will change but Thanks for listening.
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