Hello, I purchased the Shroud of Memory from the cartel market and completed the alliance alert 'Arma Rasa'. However when I used the Shroud of Memory item in my inventory, I did not get the alliance alert to acquire ZO-OM but the item was consumed upon use. I have submitted a ticket and am awaiting a reply. This is different from the usual bug that I have read about where the conversation cannot be continued but I am unable to even get that far.