I would like to suggest that the ability to return items purchased using tokens/commendations within a small time frame to be added to the game. A short window of 30 minutes at most would likely greatly alleviate ticket requests and reserve the 3 item per 6 month limit currently in place for item restoration for cases where GM involvement is truly needed.
To be clear, this would allow the items purchased to be returned to the vendor and receive the item token or amount of commendations used to purchase.
On a side note, I would also suggest that items listed on the vendors should be placed in a more logical format. Having all of a sets items that the vendor sells grouped in a consistent order would be greatly appreciated. Currently when searching for items in a vendors list, while they are roughly grouped by the spec they are intended for, the items themselves are scattered around based on slot and can make finding them take a little more time than it should. It would make much more sense to list the items as the items slots on the character pane are arranged.