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chuckwilliamson

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  1. It just feels like the devs are trying to emulate the PUBG/MW success and bring that to this franchise... late to the game and trying to appeal to a majority that frankly don't care about "battle royale" type events... if I wanted COD I'd go play COD! Group play is fine, incentivizing group play is a great idea but doing that at the expense of solo play or PVE doesn't make sense.
  2. I respect your background... I have 20+ years in the military modeling and simulation industry. Aircraft simulations, battlespace simulations, vehicle simulations, direct and indirect fire simulations, LVC, constructive simulations, augmented/virtual reality, distributed and collective simulation. All require a HIGH level of realism... some of our simulations are required to model to the physics level of the individual components. Our databases are required to represent real world locations to less than 1m. I know that our systems "divorce" entities when they are no longer communicating with the host because it impacts real time simulation when you are waiting on packets that are not arriving or are incomplete.
  3. I haven't experienced problems with a dual SWTOR (reg client + steam) install. It is using a shared directory, so basically only one install of the client with different launcher routines. The only "anomaly" I have noted is every once in a while WTFast will shut down while loading the client... not sure this is steam related and may be more a bug associated with the insider's preview version of Windows 10 that I run. I used your customization advice and selected a couple of servers that I thought would be a better route than auto was selecting. My result was encouraging... it did not reduce my ping but it did seem to restore some stability... there were some lag spikes/delays in combat, when opening menus and banks, and when fast traveling a couple of times but no red x disconnects. I'll have to test more before I say that WTFast is a long term solution and warrants a long term sub... I never had these problems from my location (AUH) before about three months ago and my ping has not significantly changed as measured in game. I suspect that BW/EA possibly induced a problem for those that have higher ping times due to location... e. g. tweaking the inactivity/lag algorithm for lower tolerance based on an anticipated increase in server population because of steam... that would coincide with the start of my problems and the updates that included steam release files. While I understand how routing can affect lag and disconnects I also believe that a company as big as EA can demand companies like Level3 resolve backbone issues if that is truly the problem. The first part of fixing a problem is acknowledging that there is one... once BW takes the problem beyond tier one customer service they might just discover the root cause. The number of posts referencing this problem are indicating a growing population suffering the same symptoms, no longer limited to EU and international connections.
  4. Even with WTFast I experience some of the same issues with auto routing selected. I am sometimes able to resolve it by restarting the WTFast client and other times I end up using my Steam version out frustration. Any advice on determining optimum custom configuration?
  5. Been complaining about this for two months now... over a dozen tickets. Keep being told that it's a problem with my "route" to the servers and not a server issue... I eagerly await the devs implementing a fix so I can resolve my "routing" issues.
  6. What version of Windows are you running? I have noticed on my high end machine (i9 9920X, 64GB ram, RTX 2080 Ti, Asus ROG Swift PG35V) running Windows 10 2004 I have similar issues with SWTOR when it recovers from monitor sleep and requires a pc reboot to clear. I have not found a resolution to my problem other than disabling monitor sleep mode in Windows 10.
  7. Interested in helping build something or looking for already established? I have been considering resurrecting my zombie guilds... real lifer and other franchises lured my "friends" away a few years ago... I have considered restarting but need help. Light side and dark side... Masters of the Void and Dark Lords of the Void (not tied to the names would consider changing if it mattered). Guild Strongholds on Courescant and Droummund Kas with all rooms open. Guild banks with 6 slots and Flagships (no rooms open). I have a 50 person Teamspeak and a website... would consider changing to discord but am not familiar with platform. If you or anyone else is interested send me a message and we can discuss.
  8. Appreciate the suggestions... I have not asked to speak to a manager. I think you and I, and probably many others, do not believe it should be this difficult. The CS rep that quickly closes your ticket has visibility to your history and should be aware and care enough to review and escalate as necessary. The fact that they do not tells me that either they are on a closed ticket quota system or are discouraged form escalating unless the customer pulls a "karen".
  9. I greatly appreciate the offers of all those willing to troubleshoot my problems... bless your hearts. BUT my posting my trace routes here so you can "take a look" is no more productive than my complaining about it in the forums or to Bioware/EA. WE don't have the power as customers to compel EA or tiered node providers to resolve BUT EA DOES! In my case I am CERTAIN of my connection to my ISP. I can ping them, speedtest them and traceroute them and I have no packet loss to their servers. I can monitor the route between my computer, my isp and multiple locations in the US from Abu Dhabi (my work residence) and I have no issues. I have run traceroutes to my VPN server in Florida and I DO NOT experience the lag or disconnects that I experience when connecting through the route that Bioware/EA ALLOWS for their servers. I agree with this poster and the OP... I have logged a complaint about a service I pay for, it is NOT my responsibility to troubleshoot beyond my pc and my ISP. The canned tier one response is an insult the first time but the fact that they close the ticket IMMEDIATELY and force you to receive it EVERY SINGLE TIME you submit a ticket is just a lack of caring for the customer... we have your money so deal with it attitude. THIS IS AN EA PROBLEM THAT THEY WILL NOT ACKNOWLEDGE OR RESOLVE!!! The evidence for me is that the email states that you can check the status of the ticket BUT the ticket is closed BEFORE the email is sent! NO. ATTEMPT. TO. ASSIST. IN. TROUBLESHOOTING!
  10. Doing some reading on the Pingman KB... this is what they say about packet loss at intermediate hops: The only hop that matters is the final destination. If you're happy with the latency and packet loss being seen at the final destination, then none of the other hops matter. Some servers (and some routers) may specifically block (or down-prioritize) ICMP echo requests or where TTL=0. These routers (or the final destination) might show 100% packet loss or high packet loss and latency. https://www.pingman.com/kb/article/packet-loss-or-latency-at-intermediate-hops-24.html I have never recorded packet loss at the final destination nor any packet loss going to my ISP. Speedtest to my ISP is solid 500/100 with 0 jitter So that leads me to believe it it something other than the routing... things I have done: Uninstall and reinstall game client (ccleaner registry, delete all artifact files and reboot) SFC/DISM - no failures Flush DNS Reboot router - i am BYOR on my ISP and I have an ASUS AX-11000 Completed BW recommended troubleshooting for launcher and game client Launcher Diagnostic - sent to BW Set XP SP3 compatibility and Run as Administrator Ran with AV turned off and turned on - had DC both ways All of these are recommended troubleshooting steps in the Tier One canned email response that is automagically sent whenever you classify a ticket as connection/lag issues. Open to ideas...
  11. Just ran a pingplotter on the last IP I had before server shutdown... it has no packet loss, zero. Not sure that says anything... the last hop before the BW servers is 4.79.20.202
  12. That assumes that they have done ANYTHING to assess if they have a problem... as I said I have submitted 5 tickets in the last two weeks and 9 total tickets in the last 30 days. ALL of these tickets have been summarily closed with canned tier 1 responses and no followup. In the period of the 30 days of tickets I was once asked for what I would call a tier 1.5 response where they asked for a launcher diagnostic file. That was submitted within 24 hours of the request and it has now gone without a response for 10 days. Based on the questions they have asked, and lack thereof, I would say there is not any concern, alone awareness or acknowledgement that there is an issue. The problem has not been escalated or any additional information requested. I am certain, actually waiting, for someone to say "what makes your problem so important that they should take time from ALL of the other bugs, issues, and quality challenges..." Nothing... just like they have no responsibility to resolve issues identified on the PTS before releasing to the wild. My point... the customer service on this game is at an all time low and while many are defending them against the disconnection issue, BW has not proven to me that they have even considered the fact that they may have a problem. I have responded to and monitored no less than 15 posts int he last two months concerning this issue with multiple people reporting the same exact issues... red x, disconnect, no servers populated, requires a restart and then works fine for a random amount of time. From a level of difficulty perspective and a "helping us help them" they would have greater success forcing an ISP or node owner to resolve an issue than any one of us if the problem was a node close to the data center.
  13. As I said in my post... ping plotter run multiple times... it always shows the last hop before the game IP as 75%-100% packet loss. That packet loss is persistent and constant as long as I run the plotter. That is just not realistic. I would not be able to play the game EVER if that was real. I suspect that hop is actually in the datacenter.
  14. EXACTLY THIS!!! I have been complaining about this for over two months... no less than five in game support tickets in the last two weeks. I get the standard canned tier one response... xp sp3, administrator, restart router, restart pc, launcher diagnostics, dns flush, av off, SFC/DISM... EVERY TICKET, same EXACT response from "Kalpreet" and the ticket gets closed immediately. I have run a ping plotter and my connection is good until it gets to the hop right before the game IP... at that hop I get a 75-100% packet loss... that is just not possible!!! So I do not trust that ping plotter is giving me the real picture. No problems with anything else internet related on any other application or game, JUST SWTOR!!! My connection is 500/100 with persistence and no jitter! I NEVER have a problem with game updates or game launching, JUST DISCONNECTS. I disconnect at random intervals, random instances/locations... red x and dump to server screen. Most times the server screen is unpopulated and requires a complete client restart to restore server list. The dc is almost like an inactivity dc except for the unpopulated server screen. Like the OP I think they have changed something server side that is causing this... I believe they have employed an algorithm to manage the server loading spike due to the COVID pandemic and it negatively impact some players more than others... rather than identify that they have a rogue routine that is causing problems they keep you stuck in a dc > reconnect > ticket > tier one canned email > close ticket > wash, rinse, repeat!!! My only hope is that the patch today addresses this... if not my "protest strategy" is that "Destroy all Humans" gets released to PC next week and I guess I'll take a break from SWTOR... my monthly CC spend will be a welcome savings!!!
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