While I felt the game as a whole wasn't amazing-- one thing that SWG did SO WELL, was character customization. Bio-Ware could learn a thing or two about customization from them.
It's there...but like the previous poster mentioned-- it can be a PITA if you're on a low pop server. Bondar Crystal isn't the most populated server out there, but we've got a great community-- and the people who play there are pretty active.
Bondar Crystal-
Generally 120+ on fleet. General is almost always hopping- no matter what planet one is on. Never have any trouble getting a warzone, at all.
If your general chat is not hopping-- then you may be on the wrong server. Although re-rolling isn't optimal- note that going to a new server with a great population that has some great guilds may improve your outlook on the game tremendously.
We've recently had a few new members who have done just that very thing.