Im not sure why Stratis would make the statement "it's not bugged", when clearly it is. More than one individual has reported this problem. We the gamers dont create the bugs, they are inherent in all new games and we discover them as we go. With that said, Stratis does have the fix correct although not in the right order. You MUST leave Vivacar first and foremost. Travel to anywhere ( I went to republic station).
the follow all the instructions Stratis gave except for you cannot 'abandon' the quest. You reset it. In fact here...
1) Leave Vivacar and fly to anywhere. Then Exit your ship
2) open your quest log and at the bottom 'Reset' the quest as you cant abandon it.
3) Get back on your ship, fly back to Vivacar and re-enter. It should work. If not...I would suggest re-checking the steps, and repeating them. If that doest work, put in a ticket. Hope this helps.
Stratis, thanks for getting me in the right direction. This wasnt to bash you, but simply to correct some things so there is no incorrect information. Thanks again, couldnt have done it without you.