I recently cancelled my account, along with many of my friends and guildies. With all the come back promotions and free game time it is obvious you are having retention issues. I wanted to list the main reasons I believe are causing this.
1. False promises/Misinformation: This game is filled with fale promises caused by misinformation or dev oversight. You hype up new conent and updates which in turn causes cutomer dissapointment.
2. Lack of content: This issue mainly affects end game. There needs to be more end game content for all types of players.
3. Lack of customization: This was supposed to be fixed in 1.2 but it is FAR from where it should be. Look at other MMO's customization for examples of where you should be.
4. Legacy system is a joke: It feels this system is purposefully nade to force us to play endless hours to grind enough money etc. To afford these perks. Nothing in there should cost more then 250k.
Call me entitled, lock this thread or do whatever you want. Truth is with all the new MMO's coming out this year, many of them free why sould I ever come back?
Sincerely,
Unsatisfied customer