Hello
I completely agree. For me it seems, that this game is mostly played by 2 kinds of guys. Those who like raiding/ops and has some friends to do it (15-20%), and story players or soloers (80-85%). If this game want to survive, then you have to concentrate these latter players.
As I see more and more MMOs realize the (only) potential in the casual players. A lot of players are willing to pay for some uber "mercenaries" or any other tool, to reach end game content, without 100hours of beggin others to help, or doing 100000 times the same quest for 487 hours to get the gear what needed to get a title or the other piece of gear. Nowadays these peple do not do this robot-like work, just leave the game. Do not let this happen, get the casuals, and short-time profile players/soloers! These guys give you the opportunity (and resources) to polish the group/raid content, if you want to keep that for the minority.
Serious problem that, till the PvP will not be balanced between imps/reps, there is absolutely no option at lvl50, only the dailies (as a rep player PvP is a REAL PAIN). If you want to keep, or even increase the number of players, find alternatives for solo players. Give the possibility to soloers to get end game content, gear, experience.
And there should be much more tutorials, reviews, and tips for players. As community diminishes, the information, and the experience of players are lost, you have to work on these things also.
Keep up the good job!
Give more end more possibilities to soloers pls